Remote Support Engineer & QA Specialist

Relayter; Haarlem; Híbrido; EUR 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Generous vacation time

Remote working

Training & conferences

Office near Haarlem/Amsterdam

Descripción de la vacante

Relayter is looking for a responsible and driven Support Engineer & Tester who enjoys solving technical challenges and goes the extra mile to help customers succeed.

You will bridge customers and development, help users with technical questions, investigate issues and ensure our software works reliably before new releases go live, while collaborating with colleagues to improve our platform.

Formación

• Minimum MBO technical education level.
• A strong sense of responsibility and ownership.
• Affinity with software, IT and SaaS platforms.
• Good communication skills in Dutch and English.
• Accurate and solution oriented mindset.
• Curious and eager to learn new technologies.
• Experience with software testing or technical support is a plus.
• Basic knowledge of APIs, webhooks or data files is a plus.

Responsabilidades

• Provide technical support to customers via email and online meetings.
• Investigate and reproduce software issues and bugs.
• Test new features and platform updates before release.
• Create and maintain test scenarios and documentation.
• Help monitor platform stability and quality.
• Work together with developers and CSM to resolve issues quickly.
• Support onboarding and setup of new customers.
• Think along about improving workflows and user experience.

Conocimientos

Troubleshooting

Software testing

Customer support

Communication

Educación

MBO technical education

Descripción del empleo

Relayter is looking for a responsible and driven Support Engineer & Tester who enjoys solving technical challenges and goes the extra mile to help customers succeed.

You will bridge customers and development, help users with technical questions, investigate issues and ensure our software works reliably before new releases go live, while collaborating with colleagues to improve our platform.