Support Engineer & Tester

Relayter; Haarlem; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Generous vacation time

Remote working

Training & conferences

Office near Haarlem/Amsterdam

Job summary

Relayter is looking for a responsible and driven Support Engineer & Tester who enjoys solving technical challenges and goes the extra mile to help customers succeed.

You will bridge customers and development, help users with technical questions, investigate issues and ensure our software works reliably before new releases go live, while collaborating with colleagues to improve our platform.

Qualifications

• Minimum MBO technical education level.
• A strong sense of responsibility and ownership.
• Affinity with software, IT and SaaS platforms.
• Good communication skills in Dutch and English.
• Accurate and solution oriented mindset.
• Curious and eager to learn new technologies.
• Experience with software testing or technical support is a plus.
• Basic knowledge of APIs, webhooks or data files is a plus.

Responsibilities

• Provide technical support to customers via email and online meetings.
• Investigate and reproduce software issues and bugs.
• Test new features and platform updates before release.
• Create and maintain test scenarios and documentation.
• Help monitor platform stability and quality.
• Work together with developers and CSM to resolve issues quickly.
• Support onboarding and setup of new customers.
• Think along about improving workflows and user experience.

Skills

Troubleshooting

Software testing

Customer support

Communication

Education

MBO technical education

Job description

We are looking for a responsible and driven Support Engineer & Software Tester who enjoys solving technical challenges and goes the extra mile to help customers succeed.

About Us

Relayter helps large retailers simplify the marketing production process with an industry leading SaaS platform. We love building awesome software together and we like to create an amazing user experience for our customers.

Your Role

As Support Engineer & Tester you are the bridge between customers and development. You help users with technical questions, investigate issues and make sure our software works reliably before new releases go live.

You enjoy troubleshooting, testing software and working together with colleagues to improve our platform.

Your responsibilities:

• Provide technical support to customers via email and online meetings
• Investigate and reproduce software issues and bugs
• Test new features and platform updates before release
• Create and maintain test scenarios and documentation
• Help monitor platform stability and quality
• Work together with developers and CSM to resolve issues quickly
• Support onboarding and setup of new customers
• Think along about improving workflows and user experience

What we have to offer:

• Competitive salary depending on experience and knowledge level
• Excellent conditions: generous vacation time, company sponsored lunch, travel expenses, remote working
• An informal and international working environment with great colleagues
• Company sponsored trainings, workshops & conferences
• Office close to the historic Haarlem city centre and Amsterdam, easily reachable by public transport and car

What we are looking for:

• Minimum MBO technical education level
• A strong sense of responsibility and ownership
• Affinity with software, IT and SaaS platforms
• Good communication skills in Dutch and English
• Accurate and solution oriented mindset
• Curious and eager to learn new technologies
• Experience with software testing or technical support is a plus
• Basic knowledge of APIs, webhooks or data files is a plus

Ready to conquer the world together?

If this all sounds like it would get you out of bed with that extra pep, then we’re looking for you!

Acquisition by third parties is not appreciated, so please don’t bother.