Remote Support

First Impression Interactive, Inc; Netherlands; Remote; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Vacation days

Vacation pay

Pension scheme

Travel allowance

Lease a bike

Personal development

Onboarding program

Flexible hours

Vitality week

Independence

Unique projects

Phone & laptop

Job summary

First Impression is seeking a customer-focused professional to join our Remote Support team in Tilburg. You will be the first line of contact, handling malfunctions and service requests with a strong emphasis on timely resolution and customer satisfaction.

You will work in a culture that values personal responsibility, growth, and delivering exceptional AV experiences for major brands. This role offers a great opportunity to contribute to ongoing improvements and to develop in a fast-paced

Qualifications

• Dutch and English language proficiency, both verbal and written.
• Excellent stress-resilience and solution-oriented approach.
• Strong customer-facing communication skills via phone.
• Interest in technology and the AV industry.
• Willingness to contribute to continuous improvement.

Responsibilities

• Handle structured acceptance, processing and handling of malfunction and service requests.
• Be the first point of contact (first line troubleshooting) from our headquarters in Tilburg.
• Resolve issues in collaboration with customers and colleagues.
• Monitor ticket turnaround times and identify recurring issues.
• Support continuous improvement initiatives.

Skills

Dutch language

English language

Customer service

Problem solving

Job description

Do you get energy from customer contact and are you strong in solution-oriented thinking? Do you have an affinity with the audiovisual sector and do you perform well under pressure? We are looking for an enthusiastic and customer-oriented professional to join our Remote Support team!

First Impression designs, develops and implements audiovisual concepts and solutions. We digitize spaces by combining digital signage and audiovisual technology with (interactive) content. This is how we connect people, moments and brands. We work with leading clients such as Basic-Fit, Rituals, Volvo, KPN, Jumbo and SPAR. With a team of over 230 experience experts, our AVenturers®, we put everything under the sign of experience. It’s all about experience.

Besides the unique projects, what makes First Impression truly unique is the culture. We have an open and flat organization, filled with professionals who work with great passion. There is plenty of room for personal responsibility and personal development.

Your AVenture ® as a Customer Support Specialist

In this role, you will be responsible for the structured acceptance, processing and handling of malfunction and service requests from our customers. You will be the first point of contact (first line troubleshooting) and working from our headquarters in Tilburg. You are a real helpdesk, through your responsiveness and commitment you ensure that customers feel heard immediately. You handle service requests professionally, according to the contract agreements with the customer. Together with the customer you try to solve the problem. If that fails, you take the appropriate follow-up steps very quickly. You will involve specialized colleagues and monitor the turnaround time of the tickets. We also expect you to be alert to recurring or common issues and areas for improvement. By identifying these in time and addressing them, you and your team ensure continuous improvement.

It’s all about (your) experience

We think you’re ready if you can tick off most of the checklist below:

• You understand how to speak to customers (by phone) in a professional and helpful manner.
• Your stress-resistance and solution-oriented nature enable you to bring every request to a successful conclusion.
• Good command of the Dutch and English languages, both verbal and written.
• Should you additionally be proficient in another foreign language, that would be a nice bonus.
• We expect a great deal of enthusiasm, complemented by a passion for technology.

What we offer you

You will receive an excellent salary, fully aligned with your skills and added value. Our compensation model is based on this. After a few conversations, we can form a good picture of you and your value, allowing us to compensate you appropriately. Would you like an estimate in advance? Feel free to call us.

In addition to an attractive salary, we offer the following benefits:

• Vacation Days: enjoy 25 vacation days (for a 40-hour work week) with the option to purchase an additional 5 days each year.
• Vacation pay: receive 8% vacation pay to make your vacation plans even more fun.
• Beneficial pension scheme: we contribute 50% of your pension premium, allowing you to enjoy your future carefree.
• Travel allowance: you will receive €0.23 per kilometer for commuting, starting from the first kilometer, regardless of whether you travel by bike, public transport or car.
• First lease bike: we make sustainable travel easier and offer the opportunity to participate in our Lease a Bike scheme.
• Personal development: Through our First Academy, you will have the opportunity to shape your own growth path.
• High-quality onboarding program: a comprehensive and structured onboarding program to give you a flying start, but most importantly, to make you feel at home quickly.
• Flexible working hours: for a healthy work-life balance.
• Focus on your vitality: twice a year we organize a First Fit Week to support and encourage your well-being.
• Independence and participation: work in a position with room for your ideas and suggestions for improvement.
• Unique projects: work on extraordinary experiences for major clients and well-known brands in a close-knit team.
• Phone and laptop: you can choose from top-quality equipment from various brands to support your work.

While working at First Impression is, above all, a lot of fun, you also receive plenty in return for your effort and contributions. We value our employees highly, which is why we act on that. It’s no surprise that we have been named Best Managed Company two years in a row. We have also received a special award for our organizational culture, something we are, of course, very proud of.

And these conditions make First Impression truly unique:

In-house chef

Unlimited budget to rent AV equipment from us so you can have a party at home just like you do the office.

Diversity leave and unpaid leave

You may prefer to take time off on a holiday you celebrate with family and friends for religious reasons rather than a national holiday. Or do you need more vacation days because of a bucket list item? You can!

Charity Day

Would you like to dedicate yourself to a good cause? We think that’s super cool! And we would like to help you make it happen. We will give you time (maximum 1 working day per year) to dedicate to a charity of your choice.

Impressive fit

Would you like to participate in a sports event with a group of AVenturers? Then we are happy to sponsor you with event participation and a cool First Impression sports shirt.

In-house chef

Every day our in-house chef provides a delicious lunch that you can enjoy for a small fee.

Unlimited budget to rent AV equipment from us so you can have a party at home just like you do the office.

Diversity leave and unpaid leave

You may prefer to take time off on a holiday you celebrate with family and friends for religious reasons rather than a national holiday. Or do you need more vacation days because of a bucket list item? You can!

Charity Day

Would you like to dedicate yourself to a good cause? We think that’s super cool! And we would like to help you make it happen. We will give you time (maximum 1 working day per year) to dedicate to a charity of your choice.

Impressive fit

Would you like to participate in a sports event with a group of AVenturers? Then we are happy to sponsor you with event participation and a cool First Impression sports shirt.

In-house chef

Every day our in-house chef provides a delicious lunch that you can enjoy for a small fee.

Unlimited budget to rent AV equipment from us so you can have a party at home just like you do the office.

Let the
AVENTURE®
begin

29

years of experience

50 +

countries

230 +

Ready for take-off?