Remote Junior Customer Service Specialist

HubRecruits; Utrecht; Remote; EUR 17,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid time off

Discounts

Team environment

Coaching

Job summary

HubRecruits is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries with empathy, document interactions in CRM, and contribute to ongoing service improvements.

Join a global team focused on customer satisfaction, with training, flexible work arrangements, and opportunities to grow within a customer-centric organization. Strong English communication and problem-solving skills are essential.

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred.
• Strong active listening and empathy skills.
• Ability to remain calm under pressure.
• Technical aptitude for learning software systems.
• Typing proficiency for efficient documentation.
• Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
• Adaptability to policy changes, and commitment to quality service delivery.
• Multilingual abilities are highly valued for our international customer base.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels
• Providing accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, elevate complex issues to appropriate departments, follow up on open cases to ensure resolution.
• Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
• Handle complaints with empathy and professionalism
• Meet quality and productivity standards
• Participate in ongoing training and coaching sessions
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies
• Contribute feedback for service improvements, and represent the company brand positively in all interactions.

Skills

English communication

Customer service

Active listening

Empathy

Stress management

Technical aptitude

Typing speed

Problem solving

Adaptability

Multilingual

Job description

HubRecruits is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat. You will resolve inquiries with empathy, document interactions in CRM, and contribute to ongoing service improvements.

Join a global team focused on customer satisfaction, with training, flexible work arrangements, and opportunities to grow within a customer-centric organization. Strong English communication and problem-solving skills are essential.