Remote Customer Service Specialist – Inbound Support

Logotech; Netherlands; Remote; MXN 167,000 - 257,000; Full time

Job summary

Logotech is seeking a dedicated Customer Service Representative for a permanent remote role. The position operates Monday–Friday, 9:00 AM–6:00 PM in US-compatible time zones, offering an opportunity to build a stable career within a fast-growing company.

The ideal candidate demonstrates a positive, proactive mindset, strong English communication, and the ability to work independently while delivering exceptional customer service and accurate CRM records.

Qualifications

• Promotional Products industry experience a plus but not required
• Minimum two years of customer service experience
• Associate degree or higher preferred

Responsibilities

• Respond to inbound customer inquiries via phone and email
• Provide product information, pricing, and order status updates
• Assist customers with order placement and modifications
• Coordinate artwork approvals and order confirmations
• Troubleshoot issues and resolve customer concerns efficiently
• Maintain accurate records in CRM software
• Collaborate with internal teams to ensure timely order fulfillment
• Stay informed about products, promotions, and company processes

Skills

Excellent English communication

Proficient typing

Strong problem-solving abilities

Strong organizational skills

Detail-oriented

Calm under pressure

Able to work independently

Customer-first mindset

Education

Associate degree or higher

Tools

Microsoft Office

CRM software

Job description

Logotech is seeking a dedicated Customer Service Representative for a permanent remote role. The position operates Monday–Friday, 9:00 AM–6:00 PM in US-compatible time zones, offering an opportunity to build a stable career within a fast-growing company.

The ideal candidate demonstrates a positive, proactive mindset, strong English communication, and the ability to work independently while delivering exceptional customer service and accurate CRM records.