Remote Fashion Dropshipping Customer Specialist

Jobs for Humanity; Zoetermeer; On-site; EUR 4,800 - 6,700; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Long-term position

Job summary

Jobs for Humanity, a fashion dropshipping company, is hiring a Customer Representative. You will manage daily workflows, respond to tickets, handle returns, coordinate with suppliers, and monitor Shopify orders to ensure timely fulfillment.

The role requires experience in fashion dropshipping, good communication, and strong organizational skills. Fully remote, with flexible hours and growth opportunities as the company scales.

Qualifications

• Proven experience in fashion dropshipping and order fulfillment.
• Hands-on experience with CJ Dropshipping, especially order processing and supplier coordination.
• Experience with Shopify, HelpScout, Zendesk, Gorgias or similar tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple tasks independently.
• Detail-oriented with strong problem-solving and analytical abilities.
• Proactive mindset with the ability to suggest workflow improvements.

Responsibilities

• Manage daily workflows using internal spreadsheets and operational tools, ensuring all records are accurate and up to date.
• Respond to HelpScout tickets efficiently (target: 30–40 tickets per hour) while maintaining high-quality support.
• Handle return requests in line with company policy, including offering resolutions such as discounts, refunds, or return instructions.
• Report damaged, incorrect, or missing items to suppliers and secure timely replacements or refunds.
• Coordinate closely with suppliers on shipment updates, fulfillment issues, cancellations, and inventory concerns.
• Monitor and follow up on all unfulfilled Shopify orders, resolving issues related to sizing, color, stock availability, and address verification.
• Collaborate cross-functionally with Customer Service and Supply Chain teams to ensure seamless operations.

Skills

Fashion dropshipping

Order fulfillment

Communication

Detail-oriented

Multitasking

Workflow improvement

Tools

Shopify

HelpScout

Zendesk

Gorgias

CJ Dropshipping

Job description

Jobs for Humanity, a fashion dropshipping company, is hiring a Customer Representative. You will manage daily workflows, respond to tickets, handle returns, coordinate with suppliers, and monitor Shopify orders to ensure timely fulfillment.

The role requires experience in fashion dropshipping, good communication, and strong organizational skills. Fully remote, with flexible hours and growth opportunities as the company scales.