Remote Disaster Relief Call Center Agent

MCI; Middelburg; On-site; EUR 25,998 - 38,998; Full time

Benefits offered by this job

Health insurance (HMO coverage)

Dental coverage

Performance and loyalty bonuses

Travel stipend and other allowances

Employee retirement plan and benefits

Paid training meals

Opportunity for career growth

Job summary

MCI is seeking customer service representatives for a remote position in the Philippines focused on hurricane disaster relief. Responsibilities include assisting customers, improving their experience, and managing service inquiries.

Candidates should possess a high school diploma and excellent communication skills. The role requires reliability and the ability to thrive in a fast-paced environment. MCI offers competitive pay, health insurance, and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate and troubleshoot customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.
• Improve customer's experience.
• Escalate dissatisfaction to proper channels.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Conflict resolution

Problem solving

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is seeking customer service representatives for a remote position in the Philippines focused on hurricane disaster relief. Responsibilities include assisting customers, improving their experience, and managing service inquiries.

Candidates should possess a high school diploma and excellent communication skills. The role requires reliability and the ability to thrive in a fast-paced environment. MCI offers competitive pay, health insurance, and opportunities for career growth.