Customer Service Representative Remote Position

Logotech; Netherlands; Remote; MXN 167,000 - 257,000; Full time

Job summary

Logotech is seeking a dedicated Customer Service Representative for a permanent remote role. The position operates Monday–Friday, 9:00 AM–6:00 PM in US-compatible time zones, offering an opportunity to build a stable career within a fast-growing company.

The ideal candidate demonstrates a positive, proactive mindset, strong English communication, and the ability to work independently while delivering exceptional customer service and accurate CRM records.

Qualifications

• Promotional Products industry experience a plus but not required
• Minimum two years of customer service experience
• Associate degree or higher preferred

Responsibilities

• Respond to inbound customer inquiries via phone and email
• Provide product information, pricing, and order status updates
• Assist customers with order placement and modifications
• Coordinate artwork approvals and order confirmations
• Troubleshoot issues and resolve customer concerns efficiently
• Maintain accurate records in CRM software
• Collaborate with internal teams to ensure timely order fulfillment
• Stay informed about products, promotions, and company processes

Skills

Excellent English communication

Proficient typing

Strong problem-solving abilities

Strong organizational skills

Detail-oriented

Calm under pressure

Able to work independently

Customer-first mindset

Education

Associate degree or higher

Tools

Microsoft Office

CRM software

Job description

Customer Service Representative Remote Position

Logotech is a leader in supplying innovative promotional products for a large and growing client portfolio. We are expanding and are looking for talented individuals to grow with our company.

Job Description

This is a remote position.

Please read the full post description before applying.

About Logotech

Logotech is a leading distributor of promotional products, serving businesses of all sizes. We are committed to exceptional customer service, offering a vast selection of quality products while leveraging technology to fuel our growth.

We value work-life balance and strive to foster a positive, supportive environment where our team can flourish both personally and professionally.

Position: Customer Service Representative

We are seeking dedicated Customer Service Representatives to join our dynamic team. This is a permanent remote position, Monday–Friday, 9:00 AM–6:00 PM (U.S.-compatible time zones required).

This is an excellent opportunity to build a stable, long-term career in a fast-growing company that values professionalism, reliability, and customer satisfaction.

Ideal Candidate

• Positive, friendly, and proactive attitude
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Detail-oriented and organized
• Calm and solution-focused in a fast-paced environment
• Customer-first mindset with a genuine desire to help

Requirements

Daily Duties & Responsibilities

• Respond to inbound customer inquiries via phone and email
• Provide product information, pricing, and order status updates
• Assist customers with order placement and modifications
• Coordinate artwork approvals and order confirmations
• Troubleshoot issues and resolve customer concerns efficiently
• Maintain accurate records in CRM software
• Collaborate with internal teams to ensure timely order fulfillment
• Stay informed about products, promotions, and company processes

Required Education & Experience

• Experience in the Promotional Products industry is a plus but not required
• Minimum two years of customer service experience
• Associate degree or higher preferred

Required Skills

• Excellent English communication skills (written and spoken)
• Strong attention to detail (include the answer to 3+3+3 in your application)
• Proficiency in Microsoft Office (Word, Excel)
• Competent typing skills
• Strong problem-solving abilities
• Ability to remain calm and professional under pressure
• Strong organizational skills
• Competitive base salary (based on experience)
• Performance-based bonuses
• No cold calling — inbound support focus
• Comprehensive training and ongoing support
• Supportive management team