Release Manager

Wipro; Den Haag; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Wipro Limited in The Hague is seeking an experienced Release Manager to plan, govern and execute the deployment of a new POS system across multiple retail locations. The role focuses on minimizing business disruption while delivering technology transformation objectives.

You will lead end-to-end store deployments, data migration, and cutover activities, balancing technical rollout with business continuity and stakeholder alignment to ensure successful go-lives.

Qualifications

• 8-12+ years of IT delivery experience.
• Minimum 5 years of Release or Deployment Management experience.
• Proven experience replacing a legacy POS system with a modern POS platform.
• Experience deploying to 50+ store locations.
• Strong store cutover and business continuity planning experience.
• Experience managing vendor-led POS implementations.

Responsibilities

• Plan, coordinate, govern and execute POS system deployments across multiple stores.
• Develop release calendars, milestones and go/no-go criteria.
• Coordinate with Business, Store Ops, Infrastructure, Security and POS teams.
• Lead store cutovers, data migration, and hypercare support.
• Track deployment KPIs and post-implementation reviews.

Skills

Release Management

Deployment Management

Stakeholder Management

IT Delivery

Tools

Azure DevOps

Jira

ServiceNow

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 65 countries, we deliver on the promise of helping our clients, colleagues, and communities thrive in an ever-changing world.

Role: Release Manager -POS System

Working model: Hybrid (2-3 days from the office)

Work Location: The Hague, NL

Contract Duration: 6 months with possible extension

The Release Manager is responsible for planning, coordinating, governing and executing the deployment of a new Point of Sale (POS) system across multiple retail store locations. The role ensures successful releases and store cutovers with minimal business disruption, maintaining operational continuity while delivering technology transformation objectives. This includes release planning, deployment governance, change management, stakeholder coordination, readiness assessments, cutover management, hypercare support, and post-deployment reviews.

The successful candidate will have proven experience replacing legacy POS systems with modern cloud-enabled or enterprise POS solutions, managing end-to-end store deployments, cutovers, data migration, device integration, user adoption, and hypercare support. The role requires balancing technical deployment activities with business continuity to ensure minimal disruption to in-store sales operations.

Key Responsibilities

Release Planning & Governance

• Develop and maintain the integrated release and deployment roadmap.
• Establish deployment waves and store rollout schedules.
• Define release calendars, milestones, dependencies and Go/No-Go criteria.
• Govern release approvals through Change Advisory Board (CAB) processes.
• Manage release risks, issues, assumptions and dependencies.
• Ensure release compliance with ITIL Release & Change Management processes.

Store Deployment & Cutover Management

• Lead end-to-end POS deployment across multiple retail stores.
• Develop store cutover plans, deployment playbooks and rollback strategies.
• Drive deployment readiness reviews and operational acceptance.
• Oversee hypercare support following go-live

Stakeholder Management

• Coordinate with Business, Store Operations, Infrastructure, Security, Network, POS Vendor and Application Teams.
• Communicate deployment schedules, business impacts and downtime windows.
• Facilitate Go/No-Go meetings and deployment war-room activities.
• Provide regular project status updates to leadership teams.

Environment & Readiness Management

• Ensure application, network, infrastructure and peripheral readiness.
• Validate integration, testing and production deployment prerequisites.
• Coordinate user acceptance testing (UAT) sign-off and deployment approvals.
• Ensure training materials and store readiness activities are completed.
• Verify device configuration, licensing and connectivity requirements before deployment.
• Identify deployment risks and implement mitigation actions.
• Manage deployment-related incidents and escalations.
• Execute rollback procedures if deployment success criteria are not met.
• Conduct post-implementation reviews and lessons learned sessions.
• Track deployment KPIs and release quality metrics.

Required Skills & Experience

• 8-12+ years of IT delivery experience.
• Minimum 5 years of Release or Deployment Management experience.
• Proven experience replacing a legacy POS system with a modern POS platform.
• Experience managing deployments across 50+ store locations.
• Strong experience in store cutovers and business continuity planning.
• Experience managing vendor-led POS implementations.

Expertise Nice to Have

Desired

• Retail and POS systems on Dynamics 365
• Azure DevOps / Jira / ServiceNow
• CI/CD and DevOps practices
• Store Network & Peripheral Integration
• PCI Compliance awareness

Why Join Wipro?

• Work on innovative telecom transformation programs.
• Collaborate with experienced professionals in an international environment.
• Opportunity to lead high-impact testing initiatives.
• Career growth and continuous learning opportunities.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.