Regional Lead Customer Success Denmark | Netherlands | France

smaXtec animal care GmbH; Netherlands; Hybrid; EUR 140.000 - 190.000; Vollzeit

Zusammenfassung

smaXtec is seeking a Regional Customer Success Lead to guide our teams across Denmark, the Netherlands, and France. You will build a high-performing CS organization, shape scalable processes, and drive lasting customer value in a multi-market setting.

You will coach leaders, monitor KPIs, collaborate with Sales, Product, Marketing and Operations, and travel frequently to support customers and teams. Fluent English and Dutch (or Danish/French) are required, with a strategic yet hands-on

Qualifikationen

• Several years of Customer Success or leadership experience.
• Experience leading teams across multiple regions.
• Strong coaching and leadership skills.
• High technical affinity and the ability to explain technology-driven products.
• Fluent English and Dutch (or Danish/French).

Aufgaben

• Lead CS teams across Denmark, the Netherlands, and France.
• Drive customer satisfaction, retention, and long-term success across the cluster.
• Establish scalable processes and best practices across the customer journey.
• Partner with Sales, Product, Marketing, and Operations to create an outstanding customer experience.
• Monitor KPIs and translate insights into improvements.
• Support teams in managing complex customer situations and escalations.
• Foster a culture of ownership, accountability, continuous learning, and high performance.
• Contribute to the ongoing development of the global Customer Success organization.

Kenntnisse

Leadership

People development

KPI analytics

Stakeholder management

Cross-border collaboration

Technical affinity

Travel willingness

English fluency

Dutch fluency

Jobbeschreibung

Lead People. Drive Customer Success. Shape Growth.

At smaXtec, we're transforming animal health through technology. Our unique sensor solution empowers dairy farmers with real-time insights into the health of their cows, helping them make better decisions and build more sustainable farms.

To ensure our customers achieve lasting success, we're looking for an inspiring leader who is passionate about people, customers, and building high-performing teams.

As our Regional Customer Success Lead, you'll lead our Customer Success teams across Denmark, the Netherlands, and France. You'll develop people, establish scalable ways of working, and ensure our customers experience outstanding value throughout their journey with smaXtec.

What You'll Bring

• Strong knowledge of dairy farming and cow health, enabling you to understand customer challenges and coach your teams with credibility.
• Several years of experience in Customer Success, Account Management, or another customer-facing leadership role.
• A strong willingness to travel frequently across Denmark, the Netherlands, and France
• Proven experience leading and developing high-performing teams, ideally across multiple regions or countries.
• High technical affinity and the ability to quickly understand and explain technology-driven products.
• Strong coaching and leadership skills with the ability to inspire, empower, and challenge others.
• A strategic mindset combined with a hands-on approach and strong execution skills.
• Excellent analytical skills and confidence working with KPIs and performance metrics.
• Outstanding communication and stakeholder management skills.
• Fluent English and Dutch, Danish or French

Your Role

You are responsible for building and leading a high-performing Customer Success organization across multiple markets. You create alignment, foster collaboration, and empower your teams to deliver exceptional customer outcomes.

This role combines strategic leadership with operational excellence. You'll continuously improve processes, develop your people, strengthen customer relationships, and help shape the future of Customer Success at smaXtec.

What You'll Do

• Lead, coach, and develop our Customer Success teams across Denmark, the Netherlands, and France.
• Drive customer satisfaction, retention, and long-term customer success across your cluster.
• Establish scalable processes and best practices throughout the customer journey.
• Partner closely with Sales, Product, Marketing, and Operations to create an outstanding customer experience.
• Monitor performance through KPIs and translate insights into meaningful improvements.
• Support your teams in managing complex customer situations and escalations.
• Foster a culture of ownership, accountability, continuous learning, and high performance.
• Contribute to the ongoing development of our global Customer Success organization.

Why smaXtec?

At smaXtec, you'll join an international scale-up with a clear purpose: improving animal health and making dairy farming more sustainable.

You’ll enjoy a high level of ownership, the opportunity to shape an important function, and the chance to work alongside ambitious colleagues who care deeply about customers and about building something meaningful.

What you can expect:

• A key leadership role with real influence on our international Customer Success organization
• The opportunity to shape processes, teams, and customer experience
• An international, collaborative, and purpose-driven environment
• Flexible working models
• Professional and personal development opportunities
• Participation in our Broad-Based Ownership Program OwnX, allowing you to share in smaXtec's long-term success

Ready to Make an Impact?

If you're passionate about developing people, creating exceptional customer experiences, and leading international teams, we'd love to hear from you.