Receptionist – The Hoxton, Amsterdam

The Hoxton; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Free hotel night and meal for two on a

Food on shift

Training and development

Volunteer time off

Employee discounts across The Hoxton &

OpenUp mental health support

Job summary

The Hoxton Amsterdam is seeking a zero-hour Receptionist to warmly welcome guests and support front desk operations in our vibrant hotel. You will be the first face guests encounter, ensuring personalised service and smooth check-ins/outs, while keeping bills accurate and transparent.

Work with diverse teams to meet guest needs, answer phones, and offer recommendations for local entertainment and dining. Join a culture that values individuality, collaboration, and a positive guest experience.

Qualifications

• Warm, natural hospitality and a proactive approach to guests.
• Strong interpersonal skills for a friendly front desk presence.
• Ability to handle requests, coordinate with hotel teams and resolve simple issues.

Responsibilities

• Be the first face guests see, making them feel welcome and valued.
• Manage check-ins/outs, bills and ensure accuracy with no surprises.
• Collaborate with hotel teams and Front Office Manager on overbooking and guest needs.
• Answer phones, handle requests, and offer recommendations for local shows and dining.

Skills

Hospitality mindset

Guest service

Communication

Teamwork

Job description

Company Description

We are looking for a so-positive-it's-infectious

Company Description

We are looking for a so-positive-it's-infectious zero-hour Receptionist to join us at The Hoxton, Amsterdam. Reporting to our Front Office Manager you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

More About Us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s In It For You…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It’s ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you'll do...

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You treat your rota like the weather in Amsterdam: different every week, and you just dress for it.