Receptionist

Hotelprofessionals; Amsterdam; On-site; EUR 25,000 - 35,000; Full time

Job summary

Hotelprofessionals is seeking a dedicated Receptionist in Amsterdam to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing check-ins and check-outs, and handling guest inquiries.

The ideal candidate should have hospitality experience, excellent communication skills, and flexibility to adapt to guests' needs. You will ensure the reception area is always prepared and assist in resolving any guest complaints.

Qualifications

• Previous hospitality experience is required.
• Excellent hospitality and communication skills are necessary.
• Fluency in English is required; knowledge of other languages is a plus.

Responsibilities

• Welcome guests and handle check-in and checkout.
• Manage incoming phone calls and provide information about Amsterdam.
• Ensure the reception area is stocked and well presented.
• Administer front office tasks and deal with guest complaints.

Skills

Hospitality experience

Excellent communication skills

Flexibility

Proactive problem-solving

Job description

Are you enthusiastic and dedicated to exceeding guest expectations? Then we are looking for you!

At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Receptionist who can help us achieve our goals.

Some Tasks Are

• Welcome our guests
• Check-in and checkout
• Handling incoming phone calls
• Provide the guest with information about what Amsterdam has to offer
• Stock the reception so everything will be ready for another busy day
• Dealing with guest complaints
• Handle all front office administration
• Ensure the lobby is well presented
• Ensure all of our guests are satisfied
• You have some previous hospitality experience
• You have excellent hospitality – and communication skills. English is required; it would be great if you speak another language as well
• You love to work with peopleYou are responsible
• You show a flexible mindset, taking into account the needs and wishes of our guests during our varying events
• Being hands‑on and you act proactively to problems, issues, or concerns