Quality Manager

Cello Square by Samsung SDS Europe; Born; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

25 days holidays

Commuting allowance

Performance bonus

Travel allowances

Job summary

Cello Square by Samsung SDS Europe is seeking a Quality Manager to lead and improve quality processes at the Born site in the Netherlands. You will own the QMS, drive audits, ensure ISO 9001 compliance, and strengthen customer satisfaction by delivering reliable warehousing and logistics operations.

The role requires a HBO/BA in a related field, several years of quality management experience in logistics, and fluency in English; Dutch language is a plus.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Several years of experience in Quality Management or Assurance in logistics, warehousing, or supply chain.
• Strong knowledge of ISO 9001 and QM systems.
• Experience conducting internal and certification audits.
• Knowledge of Lean, Six Sigma, PDCA, CAPA and root cause analysis.
• Willingness to travel within the Netherlands and Europe.
• Fluent in English; Dutch an advantage.

Responsibilities

• Own, maintain and improve the site's Quality Management System (QMS).
• Develop and manage the local Document Management System (DMS).
• Coordinate internal audits and support external audits and certifications.
• Monitor quality performance and ensure compliance with requirements.
• Identify opportunities to standardize QM practices across sites.
• Support other sites with QM, ISO certifications and customer requirements.
• Lead improvements from idea to implementation and drive corrective actions.
• Contribute to Born site's development as a QM benchmark.

Skills

Quality management

ISO 9001

Auditing

Lean / Six Sigma / PDCA

Root Cause Analysis

Continuous improvement

Stakeholder management

English proficiency

Education

Bachelor's degree in Quality Management, Logistics, Engineering, or related field

Tools

QMS software

DMS

Job description

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

The Quality Manager plays a key role in leading and improving all quality‑related processes within Samsung SDS’s warehouse and logistics operations. This role ensures full compliance with internal standards, customer requirements, and applicable regulations, while driving continuous improvement across the site. Their role is also to maximize the operational efficiency of logistics resources and enhance customer satisfaction with logistics services by managing the appropriate inventory of the logistics center and establishing a warehousing and shipping plan based on the volume of materials mobilization.

What will you do?

• Own, maintain and continuously improve the site’s Quality Management System (QMS).
• Own and further develop the local Document Management System (DMS).
• Coordinate internal audits and support certification and customer audits, ensuring effective follow-up of findings.
• Monitor quality performance and ensure compliance with customer and company requirements.
• Identify opportunities to align QM practices and develop common procedures, standards, tools and best practices across sites.
• Support other sites with QM, ISO certifications and customer-specific quality requirements where relevant.
• Participate in selected European Quality and OPEX projects and initiatives and build relationships with relevant regional stakeholders.
• Proactively identify and initiate quality improvement opportunities and corrective actions, and help drive them from idea through implementation.
• Develop practical standards, tools and ways of working that improve quality and operational performance.
• Challenge and support operational teams to improve quality performance, address root causes and implement sustainable corrective and preventive actions.
• Contribute to the continued development of the Born site as a benchmark for QM and certification compliance within Samsung SDS.

Requirements

• Bachelor's degree (HBO) or higher in Quality Management, Logistics, Engineering, Supply Chain Management or a related field.
• Several years of relevant experience in Quality Management or Assurance within logistics, warehousing or supply chain operations.
• A solid understanding of ISO 9001 and Quality Management Systems.
• Experience conducting internal audits and coordinating certification audits.
• Knowledge of continuous improvement methodologies such as Lean, Six Sigma, PDCA, CAPA and Root Cause Analysis.
• The willingness to take ownership, challenge existing ways of working and turn opportunities into concrete results.
• Fluent in English, both spoken and written. Dutch is an advantage.
• Willingness to travel within the Netherlands and occasionally within Europe.
• Work Authorization:
• A valid work authorization for Netherlands is required for this position. We are currently unable to provide visa sponsorship or support work permit applications.
• Opportunity to work for a fast-growing company that operates globally.
• 25 days of holidays with the option to buy/sell extra days.
• Solid performance bonus plan.
• Commuting allowance of €0.23 per km or full coverage of public transport costs.