Quality Control & Analytics Specialist

JD.COM; Rotterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

A global logistics provider in Rotterdam is looking for a Full-time Operational Analyst to optimize processes and enhance service quality. This role requires monitoring operations, conducting statistical analyses, and facilitating communication across departments. Candidates must have at least 1 year of experience and be proficient in Chinese and English, contributing to efficient operations and continuous improvements.

Qualifications

• At least 1 year of relevant experience.
• Proficiency in both Chinese and English.

Responsibilities

• Monitor and optimize operational processes for service quality.
• Conduct daily monitoring and provide guidance for improvements.
• Generate statistical analysis reports and analyze key metrics.
• Evaluate performance based on KPIs and implement improvements.
• Facilitate communication across departments.

Skills

Operational process optimization

Statistical analysis

KPI evaluation

Cross-departmental communication

Bilingual (Chinese & English)

Job description

A global logistics provider in Rotterdam is looking for a Full-time Operational Analyst to optimize processes and enhance service quality. This role requires monitoring operations, conducting statistical analyses, and facilitating communication across departments. Candidates must have at least 1 year of experience and be proficient in Chinese and English, contributing to efficient operations and continuous improvements.