Quality Assurance & Training Coordinator - Disability Services

Liberty ARC; Amsterdam; On-site; EUR 65,123,000 - 86,392,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Liberty ARC is seeking a qualified professional to support all agency programs and individuals served, including CCL Delaware, in delivering CQL personal outcomes. You will oversee quality initiatives tied to CQL, OPWDD, and self-advocacy, and advocate for and mentor people with disabilities.

The role requires CQL/POMS certification, NYS regulatory knowledge, strong communication, and a collaborative approach to achieve accreditation and high-quality services.

Qualifications

• High school diploma/GED required.
• Bachelor's degree preferred.
• Three years' experience working with people with disabilities required.
• CQL and/or POMS certification and experience preferred.
• Experience and working knowledge of NYS regulation with OPWDD, DOH, OMH and/or quality assurance activities preferred.
• Good communication and interpersonal skills are required.
• Valid NYS driver's license that meets agency standards and reliable transportation.
• Must be able to read and write the English language.

Responsibilities

• Attain and maintain CQL certification as POMS interviewer and trainer for the required certification period.
• Coordinate trainings for selected staff to become CQL certified POMs interviewers.
• Schedule and ensure completion of Personal Outcome Interviews for all persons supported in Day, Residential and FSS programs; ensure interviews are thoroughly completed on a timely basis.
• Assist the Agency with obtaining CQL accreditation through development of a comprehensive project plan; track performance and ensure adherence to established timeframes.
• Develop and maintain tracking/trending system for all elements of CQL, and produce quarterly reports on this information; review data and make recommendations for quality improvement. Enter data in CQL Portal as prescribed.
• Coordinate and deliver on-going CQL/POMs training and education to staff and individuals we support. Conduct quality initiative training for New Hire Class and as assigned.
• Maintains a working knowledge of regulations and agency quality assurance standards.
• Chair Dignity in Life Committee and serve on agency committees as assigned.
• Develop and conduct satisfaction surveys for people supported annually and flash surveys for family members monthly.
• Advise Self-Advocacy Group and partner with Capital Region SANYS.
• Mentor people receiving services who are on committees.
• Participate in CQL Community of Practice.
• Assist Director of Compliance and Quality Assurance with other quality improvement activities as assigned.

Education

High school diploma/GED

Bachelor's degree preferred

Three years' experience with people with disabilities

CQL/POMS certification

Knowledge of NYS OPWDD/DOH/OMH regulations

Good communication and interpersonal skills

NYS driver's license

Read and write English

Job description

Liberty ARC is seeking a qualified professional to support all agency programs and individuals served, including CCL Delaware, in delivering CQL personal outcomes. You will oversee quality initiatives tied to CQL, OPWDD, and self-advocacy, and advocate for and mentor people with disabilities.

The role requires CQL/POMS certification, NYS regulatory knowledge, strong communication, and a collaborative approach to achieve accreditation and high-quality services.