Project/Customer Success Manager – Global Content Solutions

Powerling; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Dynamic international work environment

Professional growth and training opportunities

Competitive compensation and benefits package

Job summary

A global content solutions provider is seeking a Project/Customer Success Manager in Amsterdam. This role involves managing client relationships, overseeing project lifecycles, and applying AI-driven solutions. The ideal candidate should have over 3 years of experience in project management, fluent Dutch and English, and be tech-savvy with a passion for solving complex challenges. The company offers a hybrid working environment and competitive compensation.

Qualifications

• 3+ years of Project Management experience in localization or related industries.
• Strong customer success orientation with excellent relationship-building skills.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Native/fluent Dutch and English; French is an advantage.

Responsibilities

• Own the relationship with assigned clients, serving as their trusted partner.
• Manage the full project lifecycle: scoping, planning, scheduling, budgeting, and delivery.
• Coordinate with internal teams to ensure quality outcomes.
• Proactively identify client needs and opportunities for service improvements.

Skills

Project Management experience

Customer success orientation

Communication skills

Problem-solving skills

Organizational skills

Fluent Dutch

Fluent English

Curious about AI solutions

Tools

Localization tools

CMS

Workflow automation platforms

Job description

Overview

Powerling is a Global Content Solutions Provider (GCSP) supporting international organizations with tailored services in technical writing, localization, and multilingual communication. Our clients span industries where precision, quality, and cultural relevance are critical. We are growing our presence in the Benelux region and are seeking a Project/Customer Success Manager with a strong customer mindset and a passion for technology-driven solutions to join our team. Certified as a B Corp since 2023, Powerling is committed to responsible, sustainable, and inclusive practices, both socially and environmentally. It places strong emphasis on employee well-being, diversity, equal opportunity, and technological innovation, particularly through the integration of artificial intelligence into its processes.

As a Project / Customer Success Manager, you will act as the main point of contact for assigned clients, ensuring smooth delivery of projects while driving client satisfaction and long-term partnerships. You will collaborate closely with our Technical Writing & Localization teams, translating client needs into solutions and ensuring successful execution. We are looking for someone who is tech-savvy, AI-curious, and eager to solve complex challenges with smart, scalable solutions.

Key Responsibilities

• Own the relationship with assigned clients, serving as their trusted partner.
• Manage the full project lifecycle: scoping, planning, scheduling, budgeting, and delivery.
• Coordinate with internal teams (Technical Writing, Localization, Engineering) to ensure quality outcomes.
• Proactively identify client needs and opportunities for process or service improvements.
• Explore and apply AI-driven workflows and emerging technologies to enhance efficiency and client value.
• Track KPIs and report on project performance, ensuring on-time, on-budget delivery.
• Support business growth by nurturing client relationships and driving upsell/cross-sell opportunities.
• Contribute to knowledge-sharing and process optimization within the PM team.

Profile

• Driver's license
• 3+ years of Project Management experience in localization, content, or related industries.
• Strong customer success orientation with excellent relationship-building skills.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Native/fluent Dutch and English; French is an advantage.
• Strong communication, problem-solving, and organizational skills.
• Tech-savvy and curious about how AI and digital solutions can optimize workflows.
• Familiarity with localization tools, CMS, or workflow automation platforms is a plus.

What We Offer

• A dynamic and international work environment.
• Opportunity to work with global clients in a growing, tech-driven sector.
• Hybrid working setup with offices in Utrecht / Amsterdam.
• Professional growth, innovation projects, and training opportunities.
• Competitive compensation and benefits package.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Translation and Localization

Location: Amsterdam, North Holland, Netherlands