Program Coordinator

Highberg; Amsterdam; Hybrid; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Salary €3,200–€3,900 per month

One-year contract with potential to go

Hybrid working with at least 2 days in

Pension scheme

Mobility options

Job summary

Gladwell Academy, part of Highberg, is seeking a Program Coordinator to be the central hub of our training organization, ensuring smooth planning, scheduling, and delivery of courses, learning journeys, and development programs.

You will coordinate with clients and trainers, support participants, and manage on-site and hybrid events, building lasting relationships with international clients while embracing AI-enabled processes.

Qualifications

• Experience coordinating training programs, Learning & Development, event management, or similar.
• Planning and organizing programs/events with multiple stakeholders.
• Excellent Dutch and English communication, written and spoken.
• Able to work 32–40 hours per week.
• Hybrid work with at least 2 days in the office.

Responsibilities

• Coordinate in-company training programs, open enrollment courses, and learning journeys from request to evaluation.
• Create and manage training schedules with clients, trainers, and planning team.
• Handle all operational preparations: participant communications, materials, certificates, and digital learning environments.
• Serve as primary contact for trainers, participants, and clients throughout the training process.
• Monitor progress, quality, and participant experience; process evaluations and implement improvements.
• Maintain relationships with existing international clients and trainers.
• Welcome participants and facilitate on-site training sessions with professional hospitality.
• Identify issues in planning/execution and propose effective solutions.

Skills

Highly organized

Initiative

Communication skills

Customer-focused mindset

Results-driven

AI literate

Education

MBO+/HBO level

Job description

About the role

As a Program Coordinator, you are the central hub of our training organization. You ensure that training courses, learning journeys, and development programs run smoothly from start to finish. You oversee planning and scheduling, coordinate with clients and trainers, support participants, and make sure everything behind the scenes is organized to perfection.

From an international training series to an in-company program for a client, you maintain a clear overview, adapt quickly to changing circumstances, and deliver a professional learning experience for everyone involved.

Your role as Program Coordinator

Thanks to your strong organizational skills, service-oriented mindset, and keen eye for detail, you ensure that training programs are delivered professionally, smoothly, and successfully from start to finish. In this role, your responsibilities include:

• Coordinating in-company training programs, open enrollment courses, and learning journeys from initial request through to evaluation.
• Creating and managing training schedules in collaboration with clients, trainers, and the planning team.
• Handling all operational preparations, including participant communications, training materials, certificates, and digital learning environments.
• Serving as the primary point of contact for trainers, participants, and clients throughout the entire training process.
• Monitoring progress, quality, and the participant experience, including processing evaluations and implementing improvement actions.
• Maintaining and strengthening relationships with existing (international) clients and trainers.
• Welcoming participants and facilitating on-site training sessions, ensuring that every event is delivered in a professional and hospitable manner.
• Identifying potential issues in planning or execution and proactively proposing effective solutions.

Who are you?

• You are highly organized and able to maintain a clear overview, even when managing multiple training programs simultaneously.
• You take initiative, think ahead, and adapt quickly when circumstances change.
• You are energized by coordinating, organizing, and continuously improving processes.
• You have strong communication skills and can effortlessly interact with clients, trainers, and participants.
• You combine a customer-focused mindset with a results-driven approach.

• You are AI literate and able to apply AI in a conscious, critical, and responsible way to enhance your work.

What are we asking?

• You have an MBO+ or HBO level of working and thinking, acquired through education and/or professional experience.
• You have experience in a coordinating role, for example within Learning & Development, training coordination, event management, project support, or a similar environment.
• You have experience planning and organizing programs, events, training courses, or projects involving multiple stakeholders.
• You possess strong organizational skills, can maintain oversight, and are able to prioritize effectively in a dynamic environment.
• You work accurately, take ownership of your responsibilities, and proactively adjust when plans change.
• You have excellent communication skills in both Dutch and English, both written and spoken.
• You are available to work 32 to 40 hours per week.
• You are flexible and can adjust your working hours in consultation with the team to meet its needs.

What are we offering?

• Attractive and comprehensive employment conditions: a salary of €3.200 to €3.900, with variable compensation aligned with the responsibility and impact of your role, complemented by paid leave, mobility options, and a pension scheme.
• A one-year contract with the opportunity to transition into a permanent position.
• The best of two worlds: the intellectual sharpness and quality of a high end consultancy firm, combined with the agility and engagement of an entrepreneurial organization.

• Responsibility, autonomy, and entrepreneurship: from the very start, you take ownership in projects and client work, with plenty of room to take initiative, supported by experienced colleagues.

• Collaborating in an accessible environment: you work in a setting where decision making is close to the action and ideas quickly gain traction.

• Flexible working with strong connection: hybrid working is possible, with an expectation of at least 2 days per week in the office
  

About Gladwell Academy & Highberg

Gladwell Academy is part of Highberg—a group of entrepreneurial consulting, coaching, and training firms with leading expertise in organizational, sustainability, and digital transformation. Together as a collective of boutique firms, we share one ambition: to become Europe’s leading transformation advisory group.

We are proud to be a B Corp-certified company, committed to supporting our communities, caring for our planet, and prioritizing the well-being of our people