Product Service Engineer

Rotterdam Innovation City; Delft; On-site; EUR 60,000 - 86,000; Full time

Benefits offered by this job

27 paid vacation days

Travel allowance (€0.23/km)

International assignments

Competitive salary

Job summary

CEAD B.V. in Delft (the Netherlands) is seeking a Product Service Engineer to support our large-scale 3D printing systems.

You will provide remote and on-site technical support, train operators after installation, and troubleshoot complex equipment across Europe, the US, the UK, and other regions. This role combines field service with hands-on problem solving, requiring travel readiness, clear communication, and a customer-focused approach.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• Affinity with technically complex machines and systems.
• Willingness to travel internationally on a regular basis (Europe, US, UK).
• Fluent in Dutch and English (written and spoken); additional European languages are a plus.

Responsibilities

• Provide remote technical support and first-line troubleshooting via CRM and video calls.
• Deliver hands-on operator training at customer sites following installation.
• Collaborate with engineers and specialists to analyse and resolve issues; assist with root-cause analysis.
• Participate in field maintenance and interventions at international customer locations.

Skills

Customer-focused

Communication

Technical curiosity

Generalist mindset

Education

Mechatronics

Mechanical Engineering

Electrical Engineering

Industrial Design Engineering

Tools

HubSpot CRM

Job description

CEAD is looking for a:

Product Service Engineer

Join CEAD as a Product Service Engineer and work hands-on with our large-scale 3D printing technology. Provide technical support, train operators, troubleshoot complex systems, and support customers at our Delft facility and at sites around the world.

Acquisition in response to this vacancy is not appreciated.

As a Product Service Engineer at CEAD, you are part of the crucial link between our advanced 3D printing technology and our worldwide client base. With CEAD systems installed across the globe. With systems installed across the globe – primarily in Europe, the US, and the UK, as well as regions such as the UAE, Asia, Australia, and Africa – you support our customers both remotely and on-site and represent CEAD as an approachable and trusted technical partner.

International travel is a core part of this role and requires flexibility and travel readiness. You provide (remote) technical support and work closely with our Product Service Engineers, Field Service Engineers, and technical specialists to analyze and resolve customer issues. During international customer visits, your main mission is to empower client teams through safety-focused operator training. Additionally, you support occasional preventative and corrective machine interventions. As your technical knowledge and experience develop, you gradually take on greater responsibility and work towards independently handling defined support, training and service activities.

The position combines customer interaction with broad technical problem-solving. You thrive in a dynamic role where clear communication, empathy and calm under pressure, technical curiosity and generalism come together to deliver unmatched customer satisfaction.

Level: Junior+
Key Focus Area: Technical Support, Customer Support & International Operator Training
Time Commitment: Fulltime
Location: Delft & International Customer Locations

Your Key Activities:

• Remote Technical Support
  • Manage daily technical inquiries through HubSpot CRM via email and video calls.
  • Provide first-line technical support and practical guidance, bringing calm, clear, and empathetic communication when high-priority downtime issues occur.
  • Escalate complex technical issues to experienced Product Service Engineers or relevant technical specialists where required.
  • Document customer inquiries, technical issues, actions, and solutions accurately in the relevant systems.
• Operator Training and Customer Support
  • Support the delivery of hands-on, safety-focused operator training for CEAD customers on-site following system installation.
  • Develop towards independently delivering operator training as technical knowledge and experience increase.
  • Support customers in understanding the safe and effective operation of CEAD systems.
  • Represent CEAD professionally during remote and on-site customer interactions.
• Technical Troubleshooting and Internal Collaboration
  • Work closely with Product Service Engineers and software, hardware, process, and other technical specialists to analyse and resolve technical issues.
  • Develop a broad understanding of CEAD’s complete machine ecosystem, including mechanical, electrical, software, and process-related components.
  • Support root‑cause analysis and contribute to practical solutions for recurring or more complex technical issues.
  • Share relevant customer feedback and technical findings with internal teams to support continuous improvement.
• Field Maintenance & Interventions
  • Join international customer visits for preventive maintenance, technical troubleshooting, and corrective interventions.
  • Perform assigned maintenance and technical service activities in accordance with established procedures and safety requirements.
  • Gradually develop towards independently performing defined maintenance and technical service activities as knowledge and experience increase.
  • Document relevant technical findings and completed service activities following customer visits.

Your Profile:

• Bachelor’s degree (HBO) in Mechatronics, Mechanical Engineering, Electrical Engineering, Industrial Design Engineering, or a comparable technical field. Recent graduates and candidates with initial relevant technical experience are also welcome to apply.
• Affinity with technically complex machines, systems, or industrial equipment.
• Strong motivation to develop broad technical knowledge and grow within a customer‑facing technical service role.
• Fluent in Dutch and English, both written and spoken. Additional European languages such as German, French, or Spanish are a plus.
• High willingness and flexibility to travel internationally on a regular basis, primarily within Europe, the US, and the UK, with occasional travel to other global destinations.
• Ability to obtain and maintain the required travel documents and authorisations for international business travel.
• Living within commuting distance of Delft (CEAD Headquarters).
• In possession of a valid Category B driving licence.

Your Competences & Skills:

• Customer-focused and service-oriented mindset
• Strong interpersonal and communication skills
• Technical curiosity and willingness to learn
• Broad technical interest and a generalist mindset
• Analytical and practical problem-solving skills
• Empathy and the ability to remain calm and professional under pressure
• Ability to collaborate effectively across different technical disciplines
• Proactive and hands-on attitudeFlexibility and adaptability in an international service environment

Our Offer Includes:

• A role that can grow with your technical experience, capabilities, and level of responsibility, with opportunities to further develop within Product Service.
• A competitive salary and employment conditions in accordance with the CAO Metaal & Techniek (Metaalbewerkingsbedrijf).
• 27 paid vacation days per year based on full-time employment.
• A travel allowance of €0.23 per kilometre for commuting between your home and our Delft office.
• An international and hands-on role, combining technical work at our Delft facility with assignments at customer sites around the world.
• Broad technical exposure through technical support, troubleshooting, maintenance, operator training, and on-site customer support.
• The opportunity to build international experience and work closely with customers, operators, engineers, and colleagues from different technical disciplines.
• A collaborative and informal working environment with short communication lines and room to take ownership.
• A workplace where initiative, technical craftsmanship, quality, and continuous improvement are valued and where your practical experience in the field contributes directly to improving our machines and services.

Why Join us at CEAD?

We’re not just a company; we’re a team of diverse, international, motivated additive manufacturing enthusiasts. Founded in 2014 and headquartered in Delft, we are a fast-growing company at the forefront of large-scale thermoplastic composite 3D printing. We specialize in innovative robotic systems like the Flexbot, standalone print heads, and gantry systems that have revolutionized industries worldwide.

We are a dynamic R&D environment, and our success is fuelled by a passion for technology and innovation, where you can contribute to ground-breaking projects for global clients in sectors like maritime, construction, automotive and aerospace. We value freedom, creativity and collaboration – got an idea? Pitch it directly to our managers or even the CEO! We offer a dynamic environment for learning, experimentation, and personal development. You can shape your activities with us, in a supportive environment where your ideas and growth matter with an appropriate salary and benefits in line with the cao Metaal & Techniek (Metaalbewerkingsbedrijf).

The organization

CEAD B.V., located in Delft (The Netherlands), founded in 2014 by Maarten Logtenberg (CTO) and Lucas Janssen (CEO). CEAD is a leading supplier of large scale thermoplastic composite 3D printing solutions. CEAD Solutions cover the widest range of stand‑alone print heads, turnkey robotic solutions and gantry systems that are delivered and installed all over the world. CEAD develops unique technologies to print large format thermoplastic composite.

CEAD is market leader with more than 110 systems sold worldwide and it is keep focusing on the continuous development to keep leading the large scale 3D printing market with disruptive innovations.

CEAD is a fast growing company, where young, motivated professionals are working together with a lot of passion for technology and innovation. Driven to find creative solutions for all of CEAD’s customers and their applications in, among others, the maritime, construction, infrastructure, automotive and aerospace sectors.

CEAD is an organization that designs, prototypes and produces systems on serial production and deploys them on the market. CEAD is also a dynamic R&D environment where improvements are made to existing technology and the development of new technology is continuously sought.

Investing in R&D is a core objective for the company, as well as performing research with our customers in order to ensure that our technology is applied effectively with fast ROI.

Our solutions are generating a strong market demand and are continuously shaping the market. This trend has skyrocketed in the last few years and continues to do so. Since we are growing rapidly with a strong desire to further professionalize the processes and procedures, we are always looking forward to strengthening our team and see if we match!

Why work at CEAD?

International Boundaries Growth Autonomy

CEAD is proud of its international and divers team members. Additive manufacturer enthusiasts from all over the world have found their way to our office in Delft.

Our team reflects our global network of partners and clients. CEAD’s machines are operating in over 20 countries around the globe. You can find our machines from the USA to Malaysia.

Google Maps to view the location of our machines worldwide.

Our company is sailing in uncharted waters. CEAD aims at pushing the boundaries of the 3D printing market. The different departments of our team thus aim at innovation above all.

In our pursuit of this innovation, we partner with universities and material design companies around the world. And, we are looking for innovation additions to our current team.

Maarten en Lucas started the company in 2014. Within a short period we welcomed about 10 new team members. Three relocations and eight years later, the company consists of about 90 team members.

It is save to say that CEAD grows as a company. This allows our staff to pursue personal growth as well. The company is growing, so you can grow with it.

Micromanaging is something that you will not find at CEAD. We believe in providing our colleagues with the freedom that they need, in order to come up with creative and innovative ideas.

This freedom also reflects in the hierarchy of the company. Do you have a good idea? Simply walk up to our CEO and discuss the idea. You’re able to shape your own activities.

Additionally, you are free to use our large scale 3D printers after office hours. Curious how that works out? View the projects of our colleagues Daniel and Robert.