Product Manager Service

Syntegon; Weert; On-site; EUR 69,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Fitness subscription

Bicycle plan

Profit-sharing scheme

Job summary

Syntegon Packaging Solutions B.V. in Weert seeks a Service Portfolio Manager to own the FDV portfolio strategy and lifecycle from concept to retirement. You will translate customer needs into service concepts and collaborate with sales, service, R&D, and marketing to drive go-to-market success.

You will analyze installed base data, define R&D roadmaps, and monitor market trends to inform portfolio decisions, with a focus on growth and profitability in an international setting.

Qualifications

• Bachelor's degree in Mechanical/Industrial Engineering, Business Administration or related field.
• Strong analytical skills using base data to drive decisions and growth.
• Experience translating customer needs into products, services, or solutions.
• Ability to manage multiple initiatives and stakeholders in an international environment.

Responsibilities

• Own the service portfolio strategy and lifecycle management for the FDV business unit.
• Analyze installed base data to identify trends and opportunities for portfolio decisions.
• Facilitate the service strategy process ensuring alignment with market needs and goals.
• Lead development and launches of service products, solutions, and campaigns.
• Gather customer feedback to translate into portfolio improvements and priorities.
• Define requirements for the R&D roadmap to support future offerings.
• Monitor market developments and competitive insights for portfolio decisions.
• Collaborate across after-sales, sales, technical support, field service, R&D, and marketing.
• Support portfolio visibility and sales effectiveness through marketing enablement.
• Track portfolio performance, adoption, profitability, and customer impact.

Skills

Analytical ability

Cross-functional collaboration

Stakeholder management

English communication

Willingness to travel

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Business Administration

Job description

Salary: from EUR 6200 to 7200 Monthly

Together with 7.300 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing.

What you can expect:

You will take ownership of the service portfolio strategy and lifecycle management for the FDV business unit.

Key Responsibilities

• Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
• Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
• Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
• Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
• Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
• R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
• Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
• Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
• Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
• Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.

What you'll bring:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years of experience in product management, service portfolio management, aftermarket management, or a related commercial/technical role in industrial equipment or packaging machinery.
• Strong understanding of service business models, installed base management, and lifecycle management.
• Experience translating customer needs and market insights into successful products, solutions, or services.
• Strong analytical skills, with the ability to use installed base and market data to drive decisions and identify growth opportunities.
• Experience in cross-functional collaboration with service, sales, R&D, and marketing teams.
• Ability to manage multiple initiatives and stakeholders in an international environment.
• Strong communication and presentation skills in English; German is a plus.
• Willingness to travel for customer visits, market analysis, and internal collaboration.

Additional Information

• Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.