Product Manager Marketing Fraud

Huxley; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Huxley in Amsterdam is seeking a Product Manager in Marketing Fraud to own and progress an existing product backlog within the Marketing Fraud track. You will clarify problems, shape requirements, manage dependencies, and drive initiatives through delivery, measurement, and iteration.

You will collaborate with analytics, ML scientists, and engineers, using fraud data and customer insights to improve prevention, detection, and partner impact while minimizing friction for genuine travelers and

Responsibilities

• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area.
• Lays out a 1-year strategy to achieve the vision, aligning all key stakeholders and their team.
• Owns and defines objectives at Team-level.
• Typically collaborates with a Product Marketing Manager to create a go-to-market plan for their product.
• Prioritises short- and mid-term (<1 year) roadmap based on strategy and objectives.
• Identifies risks and dependencies early and plans mitigations.
• Establishes tactical delivery methodology (e.g., Scrum, Kanban) and executes plans.
• Identifies and explains the primary metric, supporting metric and counter metrics.
• Understands experimental design and statistics to support product decisions.
• Gathers customer needs via interviews/surveys and distils feedback into actionable hypotheses.
• Builds bridges between technical and non-technical stakeholders.
• Participates in the PM craft community and organises craft sessions.

Job description

As a Product Manager in Marketing Fraud, you will own and progress an existing product backlog within the Marketing Fraud track.

You will work with the team to clarify problems, maintain priorities, shape requirements, manage dependencies, and drive initiatives through delivery, measurement, and iteration. You will use fraud data, operational insights, customer and partner impact, and business priorities to make pragmatic trade-offs and keep the backlog focused on the highest-value work.

You will report to the Capability Area Lead and work closely with a Senior Product Manager, Engineering Manager, Analytics Manager, Machine Learning Scientists and engineers.

You will help ensure that existing fraud controls and services remain effective, scalable, and fit for purpose, while identifying opportunities to improve prevention, detection, recovery, customer experience, partner impact, and operational efficiency.

You will also support Marketing, Marketplace Loyalty, Partnerships, Local Partner Services, and other stakeholders in assessing and managing fraud risks in their initiatives.

The role contributes to Marketing Fraud's 2026 job to be done: make reservation exploitation unviable by preventing, detecting, and remediating fraudulent bookings across all channels.

This means protecting partners and Booking.com from:

• Blocked inventory and availability
• Operational drag
• Reputational damage
• Loss of partner trust

while minimizing friction for genuine travelers and partners.

Key Responsibilities

• Owns and sets the vision for their product/feature, informed by data, user research and overarching vision of their product area.
• Lays out a 1-year strategy to achieve the vision, as part of their Department's strategy and is able to align all key stakeholders, including their team, on this strategy.
• Owns and defines objectives at Team-level.
• Typically owns or collaborates with a Product Marketing Manager to create a go-to-market plan for their product.

Product Delivery

• Prioritises short- and mid-term (<1 year) roadmap based on known strategy and objectives.
• Identifies risks and dependencies early and plans for mitigations.
• Works with the team to establish tactical delivery methodology (e.g. Scrum, Kanban, hours, points, etc.) and execute plans.

Data Fluency

• Identifies and explains the choice of the primary metric, supporting metric and counter metrics.
• Understands what makes a solid hypothesis for experimentation.
• Understands statistical mechanics of experimentation, such as how to determine test power and sample size.
• Understands how to analyse data, present findings to stakeholders and make product decisions using the results.
• Defines, together with analysts, the best ways to present KPIs for tracking product success.

Customer Insight

• Is familiar with techniques to better understand customer behaviour, such as interviews and surveys.
• Knows how to gather customer needs and pain points and has experimented with techniques such as story mapping or use case design.
• Understands the difference between different research methods and is familiar with the appropriate method for the problems they are solving.
• Is familiar with research practices and principles and can use them in partnership with researchers to distil feedback into actionable hypotheses.
• Analyses and distils customer feedback from a variety of sources into actionable hypotheses, uncovers unmet needs, validates or invalidates new concepts, or improves existing products.
• Able to illustrate overall customer behaviour by blending multiple sources of product insights such as surveys, field research, analytics, operations feedback, etc.
• Is familiar with user experience design practices and principles and can use them in partnership with designers to visualise a product problem to help guide their team's direction.

Stakeholder Management

• Identifies other teams and key stakeholders impacted by the current project.
• Gathers stakeholders' key requirements and works with their manager to integrate the feedback.
• Represents the work of the team in a convincing and engaging way.
• Incorporates stakeholder requirements and feedback independently.
• Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and delivered through different mediums (verbal, written, presentation).
• Manages expectations up to Group Product Manager level and occasionally Director level.
• Partners with Engineering Manager.
• Understands which technical solutions are used to deliver the product.
• Advocates for the customer and business in engineering trade-off decisions.
• Actively learns the technical side of their work.
• Understands the most critical elements of the technical solution and can explain and justify the chosen solutions.
• Ensures a high-quality user experience by showing technical awareness and understanding of risks.
• Builds bridges between technical and non-technical stakeholders.

Community Impact

• Participate in the PM craft community outside of their Track and contribute where relevant.
• Encouraged to organise craft sessions for and with other PMs in their Track.
• Encouraged to be an interviewer for PM roles.

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:

• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:

• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.