product manager for a global customer service platform

HireHi; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Work-from-home setup support

Annual paid time off

Parental leave

Headspace membership

Job summary

Booking.com ищет продвинутого руководителя продукта для Platform Enablement в Амстердаме. Вы будете задавать стратегию продукта, формировать дорожную карту и обеспечивать реализацию решений на глобальном уровне, работая с командами инжиниринга, данными и внешними партнёрами.

Ваша задача — переводить бизнес и технические требования в приоритетный бэклог, повышать надёжность и производительность платформы и измерять влияние через чёткие метрики.

Qualifications

• At least 3 years of experience in technical Product Management leading large-scale platform products.
• Ability to manage technical roadmaps and address technical debt.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Strong stakeholder management across business and technical units.
• Excellent prioritisation in time-critical situations.
• Analytical mindset with problem-solving and structuring issues.
• Team player with bottom-up ideation.

Responsibilities

• Own and lead the Platform Enablement team's product strategy, roadmap, and end-to-end delivery.
• Align and adapt the team’s roadmap to broader technology modernisation, company strategy, and architecture.
• Define, track, and report clear product and engineering metrics to communicate impact to stakeholders and senior leadership.
• Improve platform reliability, availability, resilience, and performance for dependable operation at global scale.
• Translate business and technical needs into a prioritised, technically grounded backlog.
• Engage stakeholders across Customer Service and other business units to implement changes, operationalise solutions, and measure impact.
• Partner with engineers, data engineering, product teams, and external third-party vendors to shape solutions and deliver scalable capabilities and performance stability.

Skills

Technical PM

Roadmap management

Stakeholder management

Technical storytelling

Data-driven decisions

Cross-functional collaboration

Job description

Описание

Booking.com helps people experience the world through its products, partners, and people by making travel easier for everyone. The company operates a global Customer Service Platform that supports complex, multi-step interactions across its products and services.

Задачи

• Own and lead the Platform Enablement team's product strategy, roadmap, and end-to-end delivery;


• Align and adapt the team’s roadmap to broader technology modernisation, company strategy, and architecture;


• Define, track, and report clear product and engineering metrics to communicate impact to stakeholders and senior leadership;


• Improve platform reliability, availability, resilience, and performance for dependable operation at global scale;


• Translate business and technical needs into a prioritised, technically grounded backlog;


• Engage stakeholders across Customer Service and other business units to implement changes, operationalise solutions, and measure impact;


• Partner with engineers, data engineering, product teams, and external third-party vendors to shape solutions and deliver scalable capabilities and performance stability.

Требования

• At least 3 years of experience in technical Product Management managing large-scale technical or platform products;


• Ability to manage technical roadmaps, address technical debt, and balance short-term delivery with long-term platform and product health;


• Ability to explain complex technical concepts through a clear and compelling narrative to non-technical stakeholders;


• Effective communication and stakeholder management skills with business and technical stakeholders at all levels;


• Strong product judgement and ability to balance customer, business, and technical needs;


• Excellent prioritisation skills in time-critical situations;


• Analytical mindset and strong problem-solving skills, including structuring issues and analysing alternative solutions;


• Team player with a bottom-up ideation process;


• Nice to have: Experience with third-party enterprise platforms and vendor management.

Условия

• Hybrid working with flexible working arrangements;


• Work-from-home furniture and ergonomic support;


• Up to 20 days per year working from abroad in the home country;


• Annual paid time off and paid parental, grandparent, bereavement, and care leave;


• Sustainable HQ campus in Amsterdam with on-site meals, coffee, snacks, multi-faith rooms, and breastfeeding rooms;


• Commuting allowance and bike reimbursement scheme;


• Discounts and wallet credits for Booking.com products, Booking.com Genius Level 3 upgrade, and friends and family discount vouchers;


• Free access to online learning platforms, development and mentorship programs;


• Global Employee Assistance Program and free Headspace membership;


• Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities;


• Unlimited access to Udemy, Coursera, LinkedIn Learning, and O'Reilly;


• The interview process includes 4 interviews conducted via Zoom video conferencing;


• This role does not come with relocation assistance;


• Pre-employment screening may include employment history, education, and other information permitted by applicable law.