Process Improvement Consultant

improven; Netherlands; Hybrid; EUR 39,000 - 49,000; Full time

Benefits offered by this job

Mobility allowance

Lease car

28 holidays

Hybrid working

Laptop/phone

Pension and events

Job summary

IMPROVEN is seeking a Process Improvement Consultant in the Netherlands. You will analyse processes, identify bottlenecks and translate insights into sustainable improvements, combining process optimisation with change management and hands-on implementation.

You will facilitate workshops, engage stakeholders and drive practical measures across multiple sectors, ensuring real-world impact and measurable performance gains.

Qualifications

• 3+ years of relevant work experience in process improvement, project management or organisational change.
• Strong analytical and advisory capabilities with evidence-based approach.
• Excellent Dutch and English communication, both written and spoken.
• Experience in consultancy environments with stakeholder management and change facilitation.

Responsibilities

• Facilitate workshops with staff, stakeholders and management to map processes and identify bottlenecks.
• Analyze complex processes and translate findings into actionable improvement proposals.
• Provide evidence-based advice using process data and operational information.
• Lead projects across sectors, including energy, local authorities and other organisations.

Skills

Dutch language

English language

stakeholder communication

analytical thinking

workshops facilitation

Education

HBO/WO background in business administration, project management or similar

Tools

Lean Six Sigma

Kaizen

BPM/PDCA

SAFe/ agile cloud apps

Job description

What will you do as a Process Improvement Consultant at IMPROVEN?

In this role, you help organisations to work smarter, more efficiently and more effectively. You’ll delve into processes, identify where bottlenecks arise and translate your analyses into sustainable improvements. In doing so, you’ll combine process optimisation with change management: you’ll not only advise on how things can be improved, but also help organisations to actually implement and embed those improvements. You’ll work with various stakeholders, facilitate workshops, analyse processes and implement new working methods that deliver immediately visible results.

Some of your duties

• Facilitating workshops with staff, stakeholders and management to identify processes, bottlenecks and opportunities for improvement.
• Mapping and analysing complex processes, identifying where delays, errors or inefficiencies arise, and translating these into concrete proposals for improvement.
• Analysing process data, performance and operational information to provide organisations with evidence-based advice and practical measures for improvement.
• Carrying out projects across a range of sectors, such as the energy sector, local authorities and other organisations dealing with complex social issues.
• Improving operational processes, for example at network operators in relation to smart meters, fault handling or other crucial services.
• Getting involved in the day-to-day running of an organisation – for example, within the local authority’s tax department – so that you understand processes from the inside and develop improvements that actually work.
• The design and implementation of new working methods that enable departments, teams or entire supply chains – such as those involved in the energy transition – to collaborate more efficiently.

This is where you recognise yourself?

• You are looking for a role in which you substantive challenge, autonomy and visible impact combines.
• You have at least 3 years’ relevant work experience inside process improvement, project management, operational management or organisational change, for example as a project consultant, process consultant or business analyst.
• You want organisations leaving them better than you found them: with more efficient processes, greater control over performance and a culture of continuous improvement.
• You can analyse complex situations and translate them into clear choices, actions and priorities.
• You’re a good listener, you ask the right questions and you make sure that to foster understanding and be understood is always the main focus.
• You have a HBO/WO background, e.g. business administration, public administration, project management, business computer science or similar.
• You have knowledge of and experience with methodologies such as BPM, Lean Six Sigma, (SAFe) Agile and PRINCE2. A certification in Lean Six Sigma Green or Black Belt is an advantage. In addition, experience with digitisation, automation or robotisation a lovely addition.
• Your speaking and writing are excellent Dutch and English
• Your communicates clear, interacts easily with various stakeholders, is adept at managing expectations and is not afraid to advise customers on process improvements, changes and the decisions that go with them.
• You enjoy working in a consultancy environment in which responsibility, ownership, cooperation and quality are central.

This is what else you are looking for in a job

• A substantive strong and versatile a role in which you support organisations in process optimisation, change management and the realisation of lasting improvements.
• A culture in which professional space, trust and development central.
• A regular employment With flexibility in hours and workplace.
• Salary between €3,500 and €4,400 e.g. full-time, suited to your experience
• Flexible travel scheme: choose a mobility allowance or lease car
• 28 holidays for full-time employment
• Hybrid working: at the customer, in the office and at home
• Regular IMPROVEN benefits (including laptop/phone, pension and events), plus structural focus on knowledge sharing and professional development.
• An active IMPROVEN community with sports activities, social events and knowledge sharing.
• A professional culture in which quality is leading, entrepreneurship is encouraged and responsibility is trusted.
• The opportunity to explore which form of contract best suits you.

Your team

Our team from Process Improvement specialises in Continuous Improvement using methodologies such as Lean Six Sigma, Kaizen, BPM and PDCA. We analyse and optimise our clients‘ processes, using tools such as low-code and agile cloud applications. There is no ’one-size-fits-all’ solution. In every complex project – whether it involves a new strategy, the implementation of an IT system or another structural change – there is one key common factor: optimising processes and ensuring they align with one another. We are keen to involve our clients’ staff in understanding how our advice was developed and how everyone can ultimately embrace the change during implementation.

That is why it is important that you have strong communication skills and good presentation skills.

Building understanding and being understood is mutually essential.