SENIOR PROCESS IMPROVEMENT CONSULTANT

Improven; Utrecht; Ibrido; EUR 48.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Laptop/phone

Pension

Hybrid working

Mobility allowance

Lease car

Descrizione del lavoro

IMPROVEN seeks a Senior Process Improvement Consultant to lead complex programmes across finance, energy, healthcare and government sectors. You’ll direct teams, engage stakeholders and translate strategy into sustained improvements, while coaching colleagues and seizing commercial opportunities.

You’ll drive cross-functional change, embed process-oriented cultures, and work in a hybrid setup with frequent client-site and office collaboration. Strong Dutch/English skills are essential.

Competenze

• 5+ years relevant work experience in process improvement, change management, operations, project management or consultancy.
• Proven experience initiating, leading and delivering complex improvement and transformation programmes.
• Ability to engage project teams, organisations and stakeholders at multiple levels in the change process.
• Knowledge of BPM, Lean Six Sigma, Agile and PRINCE2; certifications are an advantage.
• Strong ownership, identifying opportunities and driving client growth for IMPROVEN.
• Willingness to challenge existing practices and advise clients with conviction.
• Excellent Dutch and English communication (spoken and written).

Mansioni

• Lead complex transformation, change and improvement programmes and deliver sustainable results from strategy to implementation.
• Advise management and the board on process improvement and translate ambitions into change programmes.
• Facilitate steering groups and bring stakeholders together at all levels around shared objectives.
• Support organisations in developing a process-oriented culture of continuous improvement.
• Lead organisation-wide improvement initiatives in complex environments (e.g., taxes, utilities).
• Head improvement programmes at network operators on smart meters, connections, faults and asset management.

Conoscenze

5 years experience

Process improvement

Change management

Stakeholder engagement

BPM & Lean Six Sigma

PRINCE2

Dutch & English

Descrizione del lavoro

Would you like to take the lead on complex improvement and change programmes?

At IMPROVEN, you’ll help leading organisations in the financial sector, the energy sector, the healthcare sector and the public sector to achieve sustained performance improvements. You’ll work on challenging improvement and change programmes for organisations such as ABN AMRO, Heineken, Enexis, TenneT, Alliander, local authorities and central government.

Working alongside clients, you’ll deliver tangible results at the intersection of strategy, processes and execution. In this way, you’ll make an impact on organisations that make a difference to the lives of millions of people every day.

• Job type: IMPROVEN
• Expertises: Processes
• Contract type: Permanent employment

What does a Senior Process Improvement Consultant do?

As a Senior Process Improvement Consultant, you will take the lead in complex improvement and transformation projects. You will provide direction to teams, engage stakeholders and guide organisations in achieving sustainable change. Drawing on your experience, you know how to translate strategic challenges into a clear approach, build support and drive results.

You are a trusted sparring partner for management and the board, coach teams through change, and ensure that improvement initiatives actually lead to better performance, more efficient processes and a future-proof organisation. In addition, you actively contribute to IMPROVEN’s development by sharing knowledge, coaching colleagues and identifying commercial opportunities.

A selection of your work.

• You will take the lead on complex transformation, change and improvement programmes and be responsible for delivering sustainable results, from setting the strategic direction through to successful implementation and embedding.
• You will advise management and the board on process improvement, organisational development and continuous improvement, and translate strategic ambitions into concrete change programmes.
• You facilitate steering groups, management meetings and decision-making processes, and are able to bring stakeholders together at strategic, tactical and operational levels around shared objectives.
• You support organisations in developing a process-oriented way of working and a culture of continuous improvement, as was the case with a project for a government implementing body where a process-oriented approach was embedded within the organisation on a structural basis.
• You will lead organisation-wide improvement initiatives within complex operational environments, for example by making processes relating to local authority taxes smarter, more efficient and easier to manage.
• You will lead improvement programmes at network operators, for example in relation to smart meters, connections, fault handling and asset management, whereby, as project leader, you will be responsible for implementing new working methods and achieving lasting improvements throughout the supply chain.

This is where you recognise yourself?

• You are driven, have a keen analytical mind and are keen to go the extra mile to make a real difference.
• You have at least 5 years’ relevant work experience in the fields of process improvement, change management, business operations, project management or consultancy.
• You have proven experience in initiating, leading and implementing complex improvement and transformation programmes.
• You are able to to effectively engage project teams, organisations and stakeholders at various levels in the change process.
• You have knowledge of methodologies such as BPM, Lean Six Sigma, Agile and PRINCE2. Certifications are an advantage.
• You combine specialist knowledge in the field of process optimisation, continuous improvement and digitalisation with a pragmatic, results-oriented approach.
• You take ownership, identifies opportunities and feel responsible for both the client’s success and the further growth of IMPROVEN.
• You are not afraid to challenge existing practices and advise clients with conviction on the choices needed to achieve sustainable results.
• Your builds support, brings together diverse interests and knows people and organisations to get moving.
• You will play an active part in the development of colleagues, propositions and the further professionalisation of the team.
• You have an eye for commercial opportunities, builds existing customer relations further on and know new opportunities to identify within assignments.
• You communicate clearly and persuasively and have a good command of both the Excellent command of both Dutch and English, both spoken and written.

This is what else you are looking for in a job

• A substantive strong and versatile a role in which you support organisations in process optimisation, change management and the realisation of lasting improvements.
• A culture in which professional space, trust and development central.
• A regular employment With flexibility in hours and workplace.
• Salary between €4,300 and €6.500,- e.g. full-time, suited to your experience
• Flexible travel scheme: choose a mobility allowance or lease car
• 28 holidays for full-time employment
• Hybrid working: at the customer, in the office and at home
• Regular IMPROVEN benefits (including laptop/phone, pension and events), plus structural focus on knowledge sharing and professional development.
• An active IMPROVEN community with sports activities, social events and knowledge sharing.
• A professional culture in which quality is leading, entrepreneurship is encouraged and responsibility is trusted.
• The opportunity to explore which form of contract best suits you.

Your team

Our team of Process Improvement helps organisations achieve sustainable improvements in processes, performance and collaboration. We combine methodologies such as Lean Six Sigma, Kaizen, BPM and PDCA with a pragmatic consultancy approach. In doing so, we analyse, design and implement future-proof processes and support organisations through complex change programmes.

There is no one-size-fits-all approach to organisational improvement. Whether it involves a strategic transformation, the implementation of new technology, a process optimisation programme or a major organisational change: successful change begins with processes that are aligned with one another and supported by the organisation.

As a senior consultant, you play a key role in linking strategy, processes and people. You liaise with stakeholders at various levels, guide teams through change and ensure that improvements are not only devised but also actually implemented and embedded.

Strong communication skills, the ability to persuade and the capacity to build support are essential in this regard.

Understanding and being understood form the basis for successful change.