Private Banking Relationship Specialist

OCBC Bank; Netherlands; On-site; EUR 60,000 - 90,000; Full time

Job summary

OCBC Bank invites experienced professionals to join our private banking support team. You will work closely with Relationship Managers to service clients, maintain profiles, and ensure compliance with HKMA and cross-border guidelines.

The role emphasizes accuracy, confidentiality, and adherence to regulatory standards while delivering high-quality client service across markets. Ideal candidates hold a bachelor degree and 3–8 years in client service or sales support, with strong communication

Qualifications

• Holds a bachelor's degree, or equivalent.
• Minimum 3-8 years' related experience in client service, operations or sales support.
• Understand the basic mechanism of common financial products and services.
• Knowledge in credit, sales and marketing is preferable.
• Analytical, meticulous, sensitive to details and odds.
• Excellent communication and customer service skills.
• Fluency in Mandarin is essential for handling GCHK Markets.
• Distinction on seniority based on years of experience
• Possess of regulatory license is required. (HKSI Licensing Examination Paper 1, 7 & 8)
• A good team player; Effective communication and computer skills; Read Chinese preferable; Attention to details and diligent
• Preferable for candidates with HKIB Enhanced Competency Framework (ECF) professional qualification

Responsibilities

• Maintain systems and controls to ensure the Bank comply with rules and regulations in accordance with SFC Code of Conduct and HKMA guidelines.
• Observing BOS policies and regulations at all times, include code of conduct, suitability, cross border restrictions and relevant ordinances of HK and Singapore.
• Observing internal guidelines and maintaining data confidentiality.
• Understanding the risk profile of the clients; acting as a gatekeeper and ensuring full compliance of sales process, RPQ, annual review of PI, AML, KYC, product mis-matching, etc.
• Keeping client profiles and documentation complete, accurate and up-to-date.
• Contributing to the team's compliance standards by briefing new team members (RM and MA) about key procedures include order taking procedures, system access (Globus, RM Workbook, CRM, helpdesk support), business recovery and DR site, client relationship, etc.
• Ensuring new regulatory/ internal policies are implemented and rolled up properly.
• Respond to all clients' enquiries and instructions, follow up on client issues and requests.
• Coordinate with Product Groups, Operations and other functional counterparts.
• Prepare CA and monitor credit review, line excess, margin call, collateral position, etc.
• Prepare account review materials for RM or IC review on a regular basis.
• Alert Relationship Manager and/or respective parties should special actions be required.
• Provide administrative and client support to Relationship Manager/Senior Relationship Manager, include maintaining and updating client transaction records/ reports as well as client data (e.g. contact lists, account numbers, facilities details, status of credit reviews/ renewals, etc.), scheduling appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials, collecting and preparing product and marketing materials etc.

Skills

Client service

Operations

Sales support

Communication

Mandarin fluency

Education

Bachelor's degree

Tools

CRM systems

MS Office

Job description

OCBC Bank invites experienced professionals to join our private banking support team. You will work closely with Relationship Managers to service clients, maintain profiles, and ensure compliance with HKMA and cross-border guidelines.

The role emphasizes accuracy, confidentiality, and adherence to regulatory standards while delivering high-quality client service across markets. Ideal candidates hold a bachelor degree and 3–8 years in client service or sales support, with strong communication