Principal Business Performance Analyst

KRK Medtronic BV (NLT); Heerlen; On-site; EUR 82,000 - 123,000; Full time

Job summary

Medtronic in the Netherlands is seeking a highly analytical Business Performance Analyst to join the TPM team. You will transform performance data into actionable insights, support leadership reviews, and drive continuous improvements across the EMEA region.

You will develop and automate dashboards using Power BI, establish KPIs, and partner with Service Center, Customer Care, Remote Support and Field Service teams to improve operational efficiency and customer outcomes.

Qualifications

• Bachelor's degree in business analytics, engineering, data science, supply chain, operations management, finance or related field.
• 6+ years' experience in business analytics, operational excellence, or similar analytical roles.
• Strong experience with Power BI/Tableau, SQL and large datasets.
• Ability to translate data into actionable insights and tell stories to executives.

Responsibilities

• Develop and maintain performance management frameworks, dashboards and reporting solutions aligned with EMEA objectives.
• Establish a single source of truth through KPIs, definitions, and data governance.
• Transform complex data into insights to support leadership reviews and decision-making.
• Identify risks, trends and gaps, and provide evidence-based recommendations.
• Collaborate with cross-functional teams to translate insights into measurable outcomes and track actions.

Skills

Analytical thinking

Data storytelling

Stakeholder influence

Communication (English)

Problem solving

Education

Bachelor's degree in a relevant field

Tools

Power BI

Tableau

SQL

Snowflake

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. At Medtronic, we are committed to Engineering the Extraordinary. As part of our EMEA Service & Repair (S&R) organization, the Product & Process Support (PPS) team serves as a critical enabler of operational excellence, helping our business deliver improved customer outcomes, stronger compliance, enhanced service execution, and sustainable growth. We are seeking a highly analytical, curious, and impact-driven Business Performance Analyst to join our growing Total Performance Management (TPM) team. The successful candidate will help improve operational efficiency, customer experience, service execution, performance, and organizational accountability through data-driven performance management. In this role you will help transform performance data into business decisions, create visibility where ambiguity exists, identify opportunities hidden within complex operational data, and enable leaders to make faster, smarter, and more informed decisions. As a trusted advisor to S&R EMEA leadership, you will work directly with senior business stakeholders to influence strategic priorities, operational performance, and continuous improvement initiatives across the region.

Responsibilities may include the following and other duties may be assigned:

• Develop and maintain performance management frameworks, dashboards and reporting solutions aligned with EMEA strategic objectives.
• Establish a single source of truth through standardized KPIs, metrics, definitions and data governance in collaboration with key functions.
• Transform complex operational, financial and customer data into actionable insights to support business reviews and leadership decision-making.
• Analyse trends, risks and performance gaps, conduct root-cause analysis, and provide evidence-based recommendations and improvement opportunities.
• Partner with leaders and cross-functional stakeholders to translate insights into measurable business outcomes, track actions and support continuous improvement initiatives.
• Develop and automate performance reporting and analytics using Power BI and Microsoft technologies, improving data quality, KPI integrity and reporting efficiency.
• Support forecasting, predictive analytics, early-warning capabilities and AI-enabled performance management solutions to strengthen proactive decision-making.
• Collaborate across Service Center, Customer Care, Remote Support, Field Service, Global teams and EMEA leadership, promoting transparency, accountability and a data-driven performance culture.

Required Knowledge and Experience

• Bachelor’s degree in business Analytics, Engineering, Data Science, Supply Chain, Operations Management, Finance or related field.
• Minimum of 6 years’ experience in business analytics, operational excellence, performance management, business intelligence, consulting, continuous improvement, or similar analytical roles.
• Advanced experience with Microsoft Suite of technologies, Power BI and/or Tableau, relational databases, with command of SQL (Snowflake experience is a plus).
• Strong analytical and problem-solving capabilities.
• Experience working with large datasets and translating unstructured and semi-structured data into business insights.
• Ability to build partnerships, influence stakeholders across functions, countries, cultures and organizational levels.
• Strong data visualization and storytelling skills with the ability to communicate complex topics to executive audiences in English.
• Comfortable with ambiguity, able to prioritize and manage their time in a complex environment
• Highly driven, self-motivated, and data-curious with the ability to work as part of a team.

Preferred Qualifications

• Experience within medical devices, healthcare, regulated industries, manufacturing, service operations, supply chain, or other service-oriented organizations.
• Experience with SAP ECC and/or SAP HANA, including understanding of transactional data, master data structures, reporting concepts, and operational data models.
• Experience applying advanced analytics, AI, machine learning, process mining, large language models (LLMs), or intelligent automation to business problems.
• Experience and knowledge of Customer Care, Remote support and digital enablement processes, strategies and services.
• Experience automating reporting or analytical workflows using Microsoft Fabric or separate tools such as Power Query, Power Automate, Python or similar technologies.
• Experience in project, program, or performance management, including supporting cross-functional improvement initiatives, embedding governance and managing the changes.
• Experience with Lean, Six Sigma, MPS (Medtronic Performance System), DMAIC, A3 problem solving, or Operational Excellence methodologies.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 82,000.00 EUR - 123,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.