PMS Complaint Handling Specialist

Philips International; Netherlands; On-site; EUR 49,000 - 70,000; Full time

Job summary

Philips is seeking a PMS Complaint Handling Specialist in the Netherlands to manage post-market surveillance, complaint handling and regulatory compliance for continued product safety and improvement. The role involves investigating complaints, performing intake reviews, documenting GFEs, and monitoring trends while collaborating with Quality, Regulatory Affairs, Clinical, R&D, Manufacturing and Markets.

A bachelor’s degree and 3–5 years in related fields are required; fluency in English and

Qualifications

• Bachelor degree in Medical Sciences, Healthcare Management, Engineering, Quality, Life Sciences or equivalent.
• 3-5 years of experience in Medical Devices, Complaint Handling, Quality Assurance, PMS or Regulatory Affairs.
• Affinity/experience with medical device regulations and standards.

Responsibilities

• Investigate customer complaints, adverse events and product performance issues.
• Perform complaint intake review, duplicate assessments, coding verification and root cause investigations.
• Execute Good Faith Efforts (GFEs) and document investigation outcomes.
• Oversight of complaint handling quality, compliance and process improvement activities.
• Monitor complaint trends, product performance data and safety signals.
• Support vigilance reporting and regulatory submissions.
• Prepare and maintain PMS Plans, PMS Reports and supporting documentation.
• Support audits, inspections and regulatory compliance activities.
• Collaborate with Quality, Regulatory Affairs, Clinical, R&D, Manufacturing and Markets.

Skills

Complaint handling

PMS

Regulatory affairs

Quality assurance

Medical devices

Communication

English

Dutch (basic)

Education

Bachelor degree

Job description

Job Title PMS Complaint Handling Specialist Job Description

The Post-Market Surveillance & Complaint Handling Specialist is responsible for managing complaint handling and post-market surveillance activities to ensure product safety, regulatory compliance, and continuous product improvement. The role combines complaint investigation, complaint process ownership, vigilance reporting support, trend monitoring, and preparation of post-market surveillance documentation.

Your role:

• Investigate customer complaints, adverse events and product performance issues.
• Perform complaint intake review, duplicate assessments, coding verification and root cause investigations.
• Execute Good Faith Efforts (GFEs) and document investigation outcomes.
• Oversight of complaint handling quality, compliance and process improvement activities.
• Monitor complaint trends, product performance data and safety signals.
• Support vigilance reporting and regulatory submissions.
• Prepare and maintain PMS Plans, PMS Reports and supporting documentation.
• Support audits, inspections and regulatory compliance activities.
• Collaborate with Quality, Regulatory Affairs, Clinical, R&D, Manufacturing and Markets.

You’re the right fit if you have:

• Bachelor degree in Medical Sciences, Healthcare Management, Engineering, Quality, Life Sciences or equivalent.
• 3-5 years of experience in Medical Devices, Complaint Handling, Quality Assurance, PMS, Regulatory Affairs or equivalent.
• Affinity and/or experience with medical device regulations and standards.
• Strong understanding of complaint handling, PMS and regulatory requirements.
• You have good communication and influencing skills in English and preferable a basic knowledge of the Dutch Language.

Work arrangement

We believe that we are better together than apart. This means working in-office at least 3 days per week.

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards.

The base salary range for this role is €48,611 –€[70,000. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations.

This role is eligible for 3% annual bonus, with your rewards linked to your performance and company results.

We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

Learn more about our culture of impact with care. #LI-EU

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights