People Services Associate

Just Eat Takeaway.com; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Just Eat Takeaway.com is seeking a People Services professional to support employees and managers across our HR COEs and HRBPs. You will act as the first point of contact for People Services, establishing and preserving strong relationships across our global teams.

You will handle HR inquiries, resolve transactions, and manage complex administrative queries while maintaining service levels. A customer-centric mindset and teamwork are essential to deliver a seamless employee experience across

Qualifications

• Experience in HR administration and case management.
• Familiarity with HR systems like Workday or Jira.
• Strong organizational skills and ability to multitask.
• Customer-focused with strong communication.

Responsibilities

• Act as primary escalation point for complex People Services queries across supported country scope.
• Handle high volumes of HR inquiries related to rewards, benefits, payroll, onboarding, and offboarding at first contact.
• Gather essential information early to drive swift resolution and minimize handoffs.
• Educate colleagues to navigate the People Portal and self-service tools.
• Maintain SLAs and support end-to-end employee lifecycle processes.
• Identify and recommend process improvements to drive excellence in service delivery.
• Facilitate training for colleagues and managers on self-service technologies.
• Support cyclical regulatory reporting and auditing activities.
• Maintain knowledge of HRIS including Workday and Jira.

Skills

HR administration

Case management

Workday

Jira

Customer service

Tools

Workday

Jira

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role The People Services Centre is a critical team supporting employees and managers across our HR COEs and HRBPs, while ensuring local legal and regulatory compliance. As the first point of contact for People Services, you will lead by establishing and preserving strong relationships with colleagues and managers.

You will care for our people by delivering accurate and timely customer service, resolving HR transactions, and managing complex administrative queries within agreed service levels. Working with a customer-centric approach and strong teamwork, you will ensure seamless service delivery across all supported regions.

These are some of the key components to the position:

• Apply strong HR knowledge across multiple countries to navigate local policies, processes, and employment requirements effectively.
• Act as a key point of escalation for complex People Services queries across your supported country scope.
• Handle high volumes of queries relating to reward, benefits, payroll, onboarding, offboarding, and general HR matters at first point of contact.
• Gather essential information early to drive swift resolution, minimise handoffs, and deliver an exceptional employee experience.
• Educate and empower colleagues to navigate the People Portal and self-service tools, reducing repeat queries.
• Aim high to meet service level agreements consistently while managing end-to-end employee lifecycle support.
• Identify and recommend continuous process improvements to drive excellence in daily operational service delivery.
• Facilitate training for colleagues and managers to improve adoption of Tier 0 and self-service technologies.
• Support cyclical legislative, regulatory, and compliance-related reporting and auditing activities.
• Maintain strong working knowledge and accuracy across HR information systems, including Workday and Jira.

What will you bring to the team?

• Practical experience in HR administration, case management processes, and core HR systems like Workday or Jira.
• Ability to develop an understanding of our internal and external partners to deliver a supportive, customer-focused service.
• Strong organizational and multi-tasking skills, with the ability to stay committed to achieving goals under pressure.
• A proactive, inclusive approach to problem-solving with a sharp attention to detail.
• Foundational understanding of HR regulations, compliance requirements, and employee lifecycle processes.
• Excellent verbal and written communication skills to engage effectively with stakeholders at all levels.
• A passion to aim higher to drive excellence while continuing to learn and adapt in a fast-paced environment.
• A responsible mindset committed to doing what is right and making a lasting impact on the employee experience.

At JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers’ choice. Every time a customer decides where to order, they’re picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.

Inclusion, Diversity & Belongings:

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more JET journeys.