Paying Agency Services (PAS) Operations Specialist

ING; Amsterdam; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working options

Pension scheme

13th month salary and 8% holiday pay

Mobility card

Job summary

ING is seeking a Financial Markets Specialist in Amsterdam to support ECM and DCM activities within a small, dedicated Paying Agency Services team. You’ll handle securities issuances, listings, settlements, and shareholder meeting services, while coordinating with global operations and market infrastructures.

Ideal candidates have 1–5 years in financial services, strong client service focus, and fluency in English; Dutch is a plus.

Qualifications

• 1-5 years of relevant experience within financial services, capital markets, securities operations, or a comparable environment.
• Educational background in Finance, Economics, Business Administration, or another relevant field.
• Fluent in English; Dutch language skills are a plus.
• Proven ability to contribute to change initiatives across operational, commercial, and IT domains.
• Strong affinity with client service, operational support, and stakeholder management.
• Self-reliant and proactive, with the ability to take initiative, structure your own work, and drive topics forward in a small specialist team.
• Knowledge of Financial Markets products, Paying Agency Services, and the European regulatory environment is a plus.

Responsibilities

• Facilitate the listing and maintenance of securities on Euronext Amsterdam and manage ongoing listing obligations.
• Coordinate and execute dividend payments and other distributions relating to shares and issue shares via the Euroclear Nederland system.
• Represent issuers in dealings with ENL and other CSDs related to shares and/or bonds.
• Organize shareholder meetings with registration and vote-instruction services via ING's EVO platform.
• Act as an operational contact for issuers, clients, market infrastructures, and internal stakeholders.
• Investigate and resolve financial or positional breaks related to Paying Agency Services.
• Ensure timely execution of payments and manage exceptions and manual interventions.
• Respond to and resolve client queries related to Paying Agency Services and products.
• Maintain focus on risk management, controls, and regulatory compliance.
• Contribute to internal and external initiatives, including continuous improvement and regulatory change.

Skills

Client service

Stakeholder management

Change initiatives

Self-reliant

Proactive mindset

Financial Markets knowledge

Education

Finance/Economics/Business Administration degree

Job description

Your job

As a Financial Markets Specialist in the Paying Agency Services team, you will be part of a small specialist team of four FTE supporting ING's Equity Capital Markets (ECM) and Debt Capital Markets (DCM) activities. The team performs the operational processing and coordination required for securities issuances, listings, settlement, paying agency services, shareholder meetings, and corporate actions.

In this role, you will work closely with ECM, DCM, Financial Markets Sales and Trading, clients, issuers, external market infrastructures, and global operations teams. You will combine operational accuracy with specialist market knowledge to ensure that processes are executed accurately, on time, and in accordance with market practice and regulatory requirements.

You are expected to take ownership of operational questions and issues, identify operational breaks or risks at an early stage, and drive topics through to resolution. Given the small and specialist nature of the team, the role requires a hands-on, proactive and self-reliant mindset, strong collaboration skills, and the ability to switch between daily operational execution, client support, and continuous improvement initiatives. You are encouraged to take initiative beyond your direct task list and identify opportunities to improve processes, client service, and operational resilience.

Your Key Responsibilities

• Facilitate the listing and maintenance of securities on Euronext Amsterdam, represent issuers in dealings with Euronext Amsterdam, and manage ongoing listing obligations.
• Coordinate and execute dividend payments and other distributions relating to shares, execute share issues through the Euroclear Nederland (ENL) system, and represent issuers in dealings with ENL and other (i)CSDs related to issued shares and/or bonds.
• Organize the operational aspects of shareholder meetings by providing registration and vote-instruction services through ING's EVO platform and assisting clients at AGMs and EGMs.
• Act as a key operational contact for issuers, clients, market infrastructures, and internal stakeholders throughout the lifecycle of securities issuances and corporate actions.
• Investigate and resolve complex financial or positional breaks related to Paying Agency Services in a timely manner.
• Ensure the timely execution of payments while managing exceptions and manual interventions where required.
• Respond to and resolve client queries relating to Paying Agency Services and associated products.
• Maintain a strong focus on risk management, operational controls, and regulatory compliance in all activities.
• Contribute to internal and external initiatives, including continuous improvement, market developments, and regulatory change.

Your Work Environment

You will join a small, specialist Paying Agency Services team of four FTE within COO Financial Markets / GPC Operations. Because of the team's size and specialist scope, you will have broad exposure to end-to-end operational processes supporting ECM and DCM transactions. The work environment is hands-on, collaborative, and deadline-driven, with close interaction between team members, Capital Markets stakeholders, clients, issuers, market infrastructures, and global operations teams. The team's size requires a self-reliant and entrepreneurial mindset: team members are expected to pick up topics proactively, find practical solutions, and help shape how the service develops over time. Within the Centre of Excellence, you will also work with Manila-based teams to ensure consistent execution, knowledge sharing, and a high standard of service.

This role offers a unique opportunity to build expertise in securities issuance, corporate actions, paying agency services, and shareholder meeting services within an international capital markets environment. Given the team’s specialist nature, you will quickly gain broad exposure to end-to-end processes and have direct interaction with clients, issuers, stock exchanges, and market infrastructures.

Who ae we looking for

Within the Financial Markets Specialist Support team, we aim to build a culture of ownership, responsibility, trust, and respect between colleagues and clients. We are looking for team members with a background in Finance, Economics, or another technical field. If you have an interest in financial markets and customer service, we would like to meet you. Do you enjoy working in an international and culturally diverse team that supports a global Front Office and client base? If the answer is yes, then we would love to hear from you.

Personal Profile

• 1-5 years of relevant experience within financial services, capital markets, securities operations, or a comparable environment.
• Educational background in Finance, Economics, Business Administration, or another relevant field.
• Fluent in English; Dutch language skills are a plus.
• Proven ability to contribute to change initiatives across operational, commercial, and IT domains.
• Strong affinity with client service, operational support, and stakeholder management.
• Self-reliant and proactive, with the ability to take initiative, structure your own work, and drive topics forward in a small specialist team.
• Knowledge of Financial Markets products, Paying Agency Services, and the European regulatory environment is a plus.

Your Competencies

• Accuracy
• Communication
• Client focus
• Proactivity, self-reliance, entrepreneurship, problem analysis and judgement
• Flexibility
• Professional expertise and market focus

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

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Questions

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