Parttime F&B Allround Host

Hotelprofessionals; Den Haag; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Staff meals

Discounts at 6000+ IHG hotels

Uniform washing by hotel

Staff canteen

Job summary

voco The Hague, part of IHG, is seeking an enthusiastic F&B host to deliver warm, attentive service across breakfast, dinner and bar settings. You will collaborate with chefs, mixologists and service teams to translate great food and beverage into memorable guest experiences.

Fluent English is essential, Dutch is a plus; EU work permit is required. Available for 24 to 38 hours per week, you will join a vibrant, hospitality-focused team in The Hague.

Qualifications

• Experience in F&B operations within a hotel or restaurant.
• Excellent communication skills in English; Dutch is a plus.
• Pro-active attitude with eye for detail.

Responsibilities

• Be a true host to guests during breakfast, dinner, and bar service.
• Handle payments and assist with cash, card, and room charges.
• Collaborate with mixologists, chefs and colleagues to deliver memorable experiences.
• Promote the voco The Hague brand and local recommendations.

Skills

Hospitality

Customer Service

English

Dutch

Tools

POS system

Job description

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

Our guests are by and large pretty unstuffy and laid-back. And while they may not be looking for us to hang onto their every word, they do want us to be there when they need us to be. So, at voco™, we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

At voco™, everyone’s a host.

Your Day to Day

At voco® The Hague we believe that ‘at the heart of every stay is a great host’ and in this job you are at heart of every food & beverage experience in the hotel. Whether you serve guests during breakfast, take their dinner order, or recommend a signature cocktail you always take the time to understand what our guests need to make their experience memorable. In your job you collaborate with mixologists, chefs, and barista’s and it is your responsibility to translate their hard work onto the table of the guest. At the end of the day you leave the hotel fulfilled and smiling because the guests left smiling too.

You are responsible for

• Being a true host to the guests of Botanica and Ultramarijn in all serving periods while adding your personal touch to every service touchpoint.
• The correct usage and care of all the different tools and equipment in the workplace
• Handling cash, credit card and room charge payments and closing the cashier at the end of your shift.
• Helping create a safe environment for yourself, guests, and your colleagues by following our safety procedures and informing your supervisor on unsafe situations.
• A proactive attitude towards anything that can make the experience of a guest better.
• Meeting local cleanliness and hygiene laws, you only accept a spotless work environment.
• Occasionally assist the kitchen and stewarding in food preparation and dishwashing.
• Give guests an unforgettable experience by helping with any queries or advice since you are knowledgeable about all that we offer. And where applicable you give personal recommendations on all that The Hague has to offer.
• Enhancing the culinary experience of our guests through suggestive sales.
• Living Botanica, Ultramarijn and the voco™ brand with pride, passion & energy. And you inspire others to deliver memorable branded guest experiences.
• Developing awareness and the reputationofvoco® The Hague,Ultramarijn&Botanica in the local community.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

Did you bring everything?

• Available for 24 to 38 hours
• EU work permit required; we do not offer housing.
• Passion for hospitality.
• Experience in a F&B operations role within a hotel or restaurant.
• Strong organizational skills.
• Pro-active attitude and eye for detail with a natural drive for continuous improvement.
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards to our voco™ guests.
• A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
• Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.

Benefits

• You’ll be part of the voco® life
• Competitive salary and travel allowance based on the distance between your home and the hotel
• Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
• Special friends & family discount for stays at voco The Hague including breakfast
• Overnight stay at voco® The Hague as part of your onboarding
• We have a staff canteen in which we serve staff meals
• Discounts to several cultural events such as museums, festivals, theatre, musical, concerts and much more
• Curious about different departments? We offer cross trainings!
• To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
• Discount on a collective health insurance
• Once a year you get to spend a paid day as a Volunteering Day to volunteer for a charity of your choice
• Discount at local businesses in The Hague
• Your staff uniform will be washed by the hotel
• There will be staff parties, events and departmental outings
• You’ll be working in a passionate and ambitious team
• You’ll have the opportunity to take part in trainings and workshops

The world is at your feet!

The world is at your feet! Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself.