Parts Counterperson - Philpott Ford

Sonic Automotive

Netherlands

On-site

EUR 32,000 - 43,000

Full time

45 hours ago

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off that Grows with You

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Memberships

Exclusive Travel Deals on Hotels, Rent

Career Growth in a Fortune 500 Company

Job summary

Philpott Ford, a Sonic Automotive dealership, is seeking a Parts Counterperson to deliver excellent service at the parts counter, assist customers, process orders, and ensure smooth parts flow to our service technicians.

You will maintain inventory levels, collaborate with vendors, stay current on automotive parts, and help cross-department teams coordinate parts orders. This full-time position offers benefits within a Fortune 500 company; weekends include Saturday availability and Sundays off.

Qualifications

1+ years in an automotive dealership parts department.
Strong customer service skills and ability to build rapport.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with excellent organizational and multitasking abilities.
Authorized to work in the USA.
Must pass pre-employment drug test, background check, and MVR.

Responsibilities

Provide outstanding customer service at the parts counter and advise on parts selection.
Handle phone inquiries and inform on availability, pricing, and compatibility.
Process parts orders accurately and ensure timely delivery to customers and technicians.
Collaborate with vendors and maintain records of parts shipments.
Monitor inventory levels and conduct regular stock checks.
Update inventory records in the dealership's system.
Assist service technicians in identifying the correct parts for repairs.
Stay informed about new products and advancements in automotive parts.
Handle cash and process payments, providing receipts.
Coordinate with service and sales to ensure seamless parts orders.

Skills

Customer service

Parts knowledge

Inventory management

Computer skills

Attention to detail

Tools

Inventory management software

Job description

Philpott Ford, a Sonic Automotive dealership, isn’t just your Ford dealership in Nederland; we have been a trusted staple in Southeast Texas since 1950.

We combine the reach and resources of a national automotive leader with the integrity, care, and neighborhood commitment of a hometown dealership.

With honors like the Ford Presidents Award, Readers’ Choice Awards, and the BBB Torch Award for Marketplace Trust, we strive every day to be the dealership you want to do business with for life.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Job Description

Summary

The Parts Counterperson provided exceptional service at the parts counter, assisting customers with inquiries, processing orders, and ensuring the seamless flow of parts to our service technicians. Your role will involve maintaining optimal inventory levels, collaborating with vendors, and staying informed about the latest automotive advancements.

Duties and Responsibilities

Provide outstanding customer service by assisting customers at the parts counter, addressing inquiries, and offering expert advice on parts selection.
Handle phone inquiries and provide information on parts availability, pricing, and compatibility.
Efficiently and accurately process parts orders, ensuring timely delivery to customers and technicians.
Collaborate with vendors and maintain accurate records of incoming and outgoing parts shipments.
Monitor and maintain adequate levels of inventory to meet customer demand.
Conduct regular stock checks, reconcile discrepancies, and update inventory records in the dealership's system.
Utilize technical knowledge to assist customers and service technicians in identifying the correct parts for repairs and maintenance.
Stay informed about new products & advancements in automotive parts.
Handle cash and process payments accurately, providing customers with receipts for transactions.
Collaborate with the service and sales departments to ensure seamless communication and coordination of parts orders.

Qualifications

1+ years of experience in automotive dealership parts department.
Strong customer service skills with the ability to build rapport and provide excellent assistance.
Knowledge of automotive parts and their applications.
Familiarity with inventory management systems and basic computer skills.
Detail-oriented with excellent organizational and multitasking abilities.
Must be authorized to work in the USA.
Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications