Part-Time Retail Ambassador — Customer Experience

FRED PERRY LTD; Amsterdam; On-site; EUR 6,200 - 10,000; Part time

Job summary

Fred Perry is inviting applications for a part-time Sales Assistant in Amsterdam's store. This 10 hours per week role focuses on delivering outstanding customer experiences, welcoming everyone, and supporting store operations with a cheerful, brand‑driven approach.

You will learn about product knowledge, trends, and the returns policy while helping keep the shop floor organized and visually appealing. The successful candidate is collaborative, eager to learn, and available weekends.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay organised and manage tasks in a fast-paced retail setting.
• Positive, enthusiastic attitude toward the Fred Perry brand and its community.
• Willingness to learn, adapt, and work within a collaborative team.
• Availability to work weekends or at least one day per week.

Responsibilities

• Welcome all customers promptly and courteously upon entering the store.
• Create loyal customers by representing and living the Fred Perry brand values, prioritising excellent service over transactional sales.
• Support managers, designers, and buyers by providing relevant customer feedback.
• Help ensure the shop floor and stockroom are well organised, fully stocked, and visually appealing.
• Adhere to health and safety procedures and contribute to loss prevention by following security protocols.
• Utilise your product knowledge to discover and address the needs of each customer.
• Understand the returns policy and use it as a tool to strengthen customer relationships.
• Foster a cheerful, cooperative, and positive team atmosphere.
• Deliver friendly and professional communication, both in person and on the telephone.
• Engage in ongoing learning about the company, products, and retail trends.

Skills

Communication

Organizational skills

Team player

Customer service

Weekend availability

Job description

Fred Perry is inviting applications for a part-time Sales Assistant in Amsterdam's store. This 10 hours per week role focuses on delivering outstanding customer experiences, welcoming everyone, and supporting store operations with a cheerful, brand‑driven approach.

You will learn about product knowledge, trends, and the returns policy while helping keep the shop floor organized and visually appealing. The successful candidate is collaborative, eager to learn, and available weekends.