Order Operations Specialist

Lucid Motors; Amsterdam; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Job summary

Lucid Motors in Amsterdam, Netherlands, is seeking an Order Operations Specialist to manage day-to-day order execution for European orders. You will resolve transactional issues, maintain accurate data across systems, and support Sales and Delivery teams to ensure timely deliveries and customer satisfaction.

The role emphasizes process improvement, collaboration across functions, and exposure to scaling European automotive order operations within a fast-growing environment.

Qualifications

• 2+ years in order management, sales operations, or similar operational role.
• Strong understanding of end-to-end order-to-delivery processes.
• Bachelor/ Vocational qualification or higher in business operations or related field.

Responsibilities

• Own the accurate processing and maintenance of customer and vehicle orders from placement through delivery.
• Investigate and resolve transactional issues, coordinating actions across teams and systems.
• Ensure data accuracy across systems and support Sales and Delivery teams.

Skills

Order management

Sales operations

Supply chain operations

Delivery coordination

Cross-functional collaboration

English fluency

Problem solving

Education

Vocational or higher-education qualification in business operations or related field

Tools

Salesforce

SAP

Microsoft Excel

Outlook

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat'spossible andshape the future of mobility.

About the Team

The European Order Operations team owns the end-to-end quote-to-cash transaction process and serves as the main operational partner for Retail and Corporate Sales teams on order-related matters. The team connects Sales, Delivery, Logistics, Service, Production Control, IT, Finance, Tax, and Accounting to maintain accurate orders and enable timely deliveries. It combines hands-on daily execution with structured performance management, issue resolution, and continuous improvement. The team's impact is visible in orderbook accuracy, delivery readiness, revenue recognition support, and a reliable experience for internal and external stakeholders.

About the Role

The Order Operations Specialist is an individual contributor role reporting to the Supervisor, Order Operations and supporting the execution of Lucid's European order-to-delivery operations. This role ensures that customers and vehicle orders move accurately and efficiently through the transaction lifecycle, while providing Sales and Delivery teams with reliable operational support. You will take ownership of day-to-day order execution, proactively resolve transactional issues, maintain accurate data across systems, identify opportunities for improvement, and ensure that vehicles, invoices, payments, and customer documentation are ready for delivery. Success will be demonstrated through accurate orderbook data, timely issue resolution, clear stakeholder communication, and improved operational consistency. Unlike a traditional order management position, this role provides direct exposure to the development and scaling of European automotive order operations, with opportunities to influence workflows, systems, and new purchase scenarios as the business grows.

What You Own

• Order Execution: Own the accurate processing and maintenance of customer and vehicle orders from order placement through delivery, ensuring that required changes are completed correctly and on time.

• Issue Resolution: Investigate and resolve transactional issues involving order configurations, pricing, discounts, vehicle assignments, invoices, payments, and refunds, coordinating the appropriate actions across teams and systems.

• Delivery Readiness: Partner with Sales, Delivery, Logistics, Service, and other operational teams to identify and resolve order-related blockers so that vehicles and customer documentation are ready for the planned handover.

• Orderbook Accuracy: Maintain accurate and consistent order, customer, vehicle, pricing, and payment data across the orderbook and connected systems, proactively addressing discrepancies that could affect fulfilment, invoicing, or reporting.

• Vehicle Allocation: Manage vehicle allocation, release, and inventory visibility to support accurate vehicle availability and ensure that orders are matched to the correct vehicles.

• Stakeholder Communication: Serve as a primary operational contact for quote- and order-related enquiries and escalations, providing clear and proactive updates on order status, fulfilment, invoicing, vehicle readiness, and delivery.

• Process Improvement: Identify and implement scalable processes, documentation, training materials, system enhancements, and automation opportunities that improve operational efficiency, consistency, and accuracy.

• Continuous Improvement: Analyze recurring errors, process gaps, system limitations, and operational risks to identify root causes, proactively raise improvement opportunities, and drive corrective actions with cross-functional stakeholders.

What You Bring

Minimum Qualifications & Skills

• Minimum of 2 years of experience in order management, sales operations, supply chain operations, fulfilment, or a similar operational role, with a strong understanding of end-to-end order-to-delivery processes and their downstream operational impact.

• A completed vocational or higher-education qualification, or equivalent relevant professional experience in business operations, supply chain, automotive operations, logistics, or a related field.

• Hands-on, proactive self-starter who can work independently, navigate ambiguity, and turn complex or undefined operational requirements into clear, structured, and actionable outcomes.

• Strong sense of ownership and accountability, with the ability to independently manage priorities, drive issues to resolution, and deliver high-quality outcomes in a fast-paced environment.

• Demonstrated ability to manage complex transactional workflows, investigate discrepancies to determine root causes, identify recurring issues, prioritize competing requirements, and maintain a high degree of accuracy across multiple systems.

• Curiosity and a continuous improvement mindset, with the ability to identify trends, recurring issues, and process inefficiencies, ask the right questions, challenge the status quo, and drive improvements that enhance operational performance and customer experience.

• Strong written and verbal communication skills, with the ability to work effectively across Sales, Delivery, Logistics, Service, IT, and Finance-related functions.

• Fluent in English, other European languages a plus.

Preferred Qualifications

• Experience working in a fast-paced, high-growth, or evolving operational environment where processes and systems are still being developed.

• Experience in automotive order management, vehicle delivery, vehicle allocation, registration, invoicing, or a comparable mobility environment.

• Additional European language proficiency (e.g., German, French, or Norwegian) is highly desirable, with a strong preference for French and/or German.

• Working knowledge of Salesforce, SAP, Microsoft Excel, Outlook, or similar order management, ERP, CRM, and reporting systems.

Work Requirement

• This role is based in Amsterdam, The Netherlands. The expected onsite working pattern will be confirmed during the recruitment process.

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage