Operations Agent - Cruise Services

AIT Worldwide Logistics; Rotterdam; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

27.5 holiday days per year

Solid pension plan

Online learning library access

Employee support programs

Paid volunteer hours

Exclusive employee discounts

Job summary

AIT Worldwide Logistics in Rotterdam is seeking an Operations Agent for Cruise Services to coordinate the import/export of international freight. The role requires fluency in Dutch and English, with at least 3 years of logistics experience, overseeing shipment documentation and customer coordination.

Benefits include 27.5 holiday days, a solid pension plan, training opportunities, and employee support programs. Join AIT and make a difference in the global supply chain.

Qualifications

• At least 3 years of relevant work experience in the logistics field.
• Familiarity with logistics, customs, and relevant legislation required.
• Flexible and eager to learn, with the willingness to take courses or follow trainings.

Responsibilities

• Coordinate day-to-day import/export of international freight forwarding shipments.
• Work with customers to qualify their shipping requirements.
• Prepare waybills and customs documentation.

Skills

Fluent Dutch

Communicative English

Problem solving attitude

Attention to detail

Strong PC skills

Education

MBO / HBO education level

Tools

Cargo Wise Software

Job description

Introduction

Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us.

Overview

The Operations Agent – Cruise Services is responsible for coordinating the day‑to‑day import/export of international freight forwarding shipments across air, road, and sea transportation based upon customer requests. He/she will provide special expertise in international cruise services operations.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Prepare waybills and customs documentation (in collaboration with the customs department).
• Accepting and booking shipments and handling of cross‑trade shipments.
• Coordinate air, sea, and road transport shipments.
• Provide suitable transport options and creative solutions when obstacles arise.
• Maintaining contact with the warehouse, customers, carriers, stevedores, shipping agents, hubs, airlines, and shipping companies.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements.

Qualifications

• MBO / HBO education level.
• Fluent Dutch and communicative English is a must.
• At least 3 years of relevant work experience (logistics field).
• Familiarity with logistics, customs, and relevant legislation required.
• Attention to detail and a problem solving attitude.
• Flexible and eager to learn, with the willingness to take courses or follow trainings as required.
• Strong PC skills (Windows, Microsoft Office applications) preferred.
• Cargo Wise Software experience a plus.
• ITAR, Dangerous Goods or TSA work experience / regulations is a plus.

Benefits

• 27.5 holiday days per year to relax and recharge.
• A solid pension plan to secure your future.
• Access to an online learning library and regular training opportunities to support your professional growth.
• Employee support programs focused on your well‑being.
• Five paid volunteer hours per year, giving you time to make a difference.
• Exclusive employee discounts through Deel, adding extra perks to your everyday life.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high‑tech, industrial and life sciences. Backed by sustainable, user‑friendly technology, AIT's flexible business model enables customized door‑to‑door deliveries by sea, air, land and rail – on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full‑service options, these include customs brokerage, warehouse management and all‑round worry‑free services.