Onboarding Consultant DACH & International

Virtuagym Nl; Nederland; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly

25 paid vacation days

Pension scheme

Home office setup

Job summary

Virtuagym is seeking an Onboarding Consultant to drive client success for our DACH and international markets. You will guide new customers through software onboarding, ensuring quick value realization and high satisfaction.

You’ll work in a remote-friendly environment with a central Amsterdam office, collaborating across teams to foster growth and retention. You’ll manage multiple startups and ongoing accounts, providing tailored advice, hosting 1:1 sessions, and taking ownership of the

Qualifications

• Strong written and verbal communication in English and German.
• Experience in coordinating onboarding or client success is a plus.
• Ability to work autonomously and deliver results in a remote-friendly environment.

Responsibilities

• Own the onboarding process for new clients in the DACH and international markets.
• Host 1:1 onboarding sessions and tailor guidance to client needs.
• Advise clients on software implementation from A to Z and drive adoption.
• Monitor progress, address issues, and support retention efforts.

Skills

Client communication

English (native level)

German (native level)

Remote work compatibility

Time management

Empathy

Fast learner

Tech savvy

Job description

As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success International team. As Onboarding Consultant in our Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.

We have a beautiful office in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This means that you have the freedom to work from home whenever you want, provided you keep delivering great results!

At the same time we love bringing our teams together by organizing team events and company parties to brainstorm about the future of our industry and build friendships, while having fun along the way.

What This Role Looks Like

As Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers for our DACH and international markets. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.

• A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business. So they can focus on making their customers healthier and happier.
• With your listening ear and enthusiasm you give tailored advice and make sure your customers become Virtuagym fans.
• You are responsible for the onboarding of your own portfolio of starting clients. You advise your clients in the software implementation from A to Z.
• Through your service and involvement during consultations with your clients and the careful follow-up of issues, you ensure the highest possible customer satisfaction.
• During your conversations, you quickly recognise which issues are important to the customer and you know how to focus on these in order to contribute to retention.

What You Will Own

• Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.
• Providing our customers with a high-quality and well-structured onboarding
• Hosting 1:1 consulting sessions
• Reach out proactively to ensure goals are met (in a timely manner).

What You Will Bring To The Team

• Prior experience with managing client communication, from call center, hospitality, events;
• Strong written and verbal communication skills in English and German (native-level) - this is a hard requirement;
• You easily connect with people;
• You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely;
• You are a true problem solver with great emphatic skills;
• You’re a fast learner and tech savvy;
• Strong organization and time management skills and ability to think outside the box.

Here’s why you should join Virtuagym!

We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Benefits

• Real impact from day one in a fast-growing scale-up!
• Remote-friendly: work from anywhere in the Netherlands.
• 25 paid vacation days (full-time), with the option to buy more.
• Pension scheme + 8% holiday allowance.
• Home office setup, hardware, and work-from-home allowance.
• Monthly gym contribution (TrainMore, Basic-Fit, ClassPass, etc.) + free on-demand workouts.
• Work from abroad (within Europe) up to 12 weeks/year, max 4 consecutive weeks.
• Unlimited on-demand coaching with psychologists via OpenUp.

Culture

• Real opportunities for growth.
• Flat hierarchy with genuine ownership and decision-making authority.
• Sports events, ski trips, summer outings, Friday lunches and weekly drinks.
• Pet-friendly canal-side office in central Amsterdam.