On-Time Delivery Process Optimization Lead

Kramp; Utrecht; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

25 vacation days and 12 advanced days

Flexible working policy

Travel and working from home allowance

Profit sharing bonus

Training and courses budget

Generous pension plan

Job summary

Kramp is seeking an OTD Process Optimisation Lead in Utrecht to enhance delivery reliability across Europe. The role involves owning the On-Time Delivery (OTD) process and implementing effective improvements.

The ideal candidate should have a Bachelor's degree and over 6 years of experience in the supply chain with strong analytical and stakeholder management skills. Benefits include a flexible working policy, travel allowance, and profit sharing bonus.

Qualifications

• 6+ years of working experience in Supply Chain, Continuous Improvement or related roles.
• Strong experience in warehouse and project management.
• Ability to identify root causes and improve delivery performance.
• Experience in project delivery and process improvement (Lean/Six Sigma).
• Open to travel to Europe.

Responsibilities

• Analyse, identify and implement process improvements.
• Own the end-to-end OTD process.
• Manage projects of varying size and complexity.
• Define, prioritise and manage business requirements.
• Coordinate data cleansing and migration activities.
• Develop and maintain process documentation.
• Ensure business involvement in user acceptance testing.
• Engage and align stakeholders for successful implementation.

Skills

Analytical mindset

Stakeholder management

Project management

Continuous improvement

Lean/Six Sigma methodologies

Education

Bachelor’s degree in Supply Chain Management, Business, Engineering or related field

Job description

Overview

Our supply chain is the backbone of our organization and continuously evolving to meet growing customer demands across Europe. At Kramp, every improvement in our processes and systems directly impacts delivery reliability, operational efficiency and customer satisfaction.

The Role

In this role, you are the owner of the On‑Time Delivery (OTD) process. You safeguard and improve delivery reliability by ensuring that orders reach customers on time and according to promise. You translate business needs into effective process improvements and ensure successful implementation across the organisation.

Support continuous improvement initiatives and process optimisation projects using Lean and Six Sigma methodologies. Coordinate and track process improvements, analyse performance data to identify and resolve underlying issues, and maintain related policies, procedures and training materials to enhance quality, productivity and operational excellence.

Responsibilities

• Process optimisation: analyse, identify and implement opportunities to improve processes, practices and procedures, driving continuous improvement and innovation using structured methodologies.
• OTD process ownership: own the end‑to‑end On‑Time Delivery process across inbound, outbound, transport and customer satisfaction, ensuring alignment, consistency and adherence to standards across all touchpoints.
• Project management: manage projects of varying size and complexity, including scope, timelines, quality, risks, dependencies and issue escalation to ensure successful delivery.
• Requirements & solution management: define, prioritise and manage business requirements, ensure solutions meet business needs, identify gaps and manage risks through governance structures such as Design Boards.
• Data management: define data requirements, coordinate data cleansing and migration activities and validate data usability to support reliable operations and decision‑making.
• Documentation & business readiness: develop and maintain process documentation, SOPs, training materials and change‑management artefacts while supporting business readiness, communication, training and adoption of new ways of working.
• User acceptance testing (UAT): ensure strong business involvement in testing, validate scenarios and secure timely resolution of defects.
• Stakeholder management: engage and align stakeholders across all organisational levels to ensure business buy‑in, collaboration and successful implementation of improvements.

Team & Reporting

As the OTD Process Optimisation Lead, you are part of the Operations & Distribution team working closely with our Operations and Distribution teams across Europe. You will also have a connection with the different projects and programmes that run in this domain (for example, our ERP programme called SPRING). You will report into the Group Operations & Distribution Director.

Qualifications

• A Bachelor’s degree in Supply Chain Management, Business, Engineering or related field is preferred.
• 6+ years of working experience in Supply Chain, Continuous Improvement or other related roles.
• Strong experience in warehouse and project management, with an understanding of key On‑Time Delivery drivers.
• An analytical mindset, able to identify root causes and improve delivery performance.
• Strong stakeholder management, driving cross‑functional alignment on delivery reliability.
• Experience in project delivery and process improvement (Lean/Six Sigma).
• Open to travel to Europe.

Benefits

• 25 vacation days and 12 advanced days.
• Flexible working policy in hours and location.
• Travel and working from home allowance.
• Profit sharing bonus.
• Great budget for training and courses.
• Generous pension plan.