NLD Metro Director Datacenter Operations

Microsoft; Amsterdam; On-site; EUR 100,000 - 150,000; Full time

Benefits offered by this job

Career Rotation Programs

Diversity & Inclusion trainings

Professional certifications

Job summary

Microsoft is seeking a NLD Metro Director for Datacenter Operations in Amsterdam. This role involves driving support services, managing teams, and overseeing financial aspects of operations. Ideal candidates will have experience in service management and leadership, with a focus on safety and compliance.

Qualifications

• Experience in mission-critical service management.
• Experience leading and managing diverse organizations.

Responsibilities

• Empower a culture of safety, security, and compliance.
• Manage financial aspects including budgets and forecasts.
• Lead incident management procedures for major incidents.

Skills

Leadership

Financial Management

Interpersonal Awareness

Program Management

Education

High School Diploma or equivalent

Bachelor's Degree in relevant fields

Tools

ITIL v3 Foundation

PMP

CCNA

Job description

Microsoft Amsterdam, North Holland, Netherlands

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Microsoft Amsterdam, North Holland, Netherlands

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As the Microsoft NLD Metro Director, you will drive the delivery of world-class support services across your campus or metro. You will interact and maintain relationships with various authorities and partners across all sectors of the data center industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Campus Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Empower a culture of safety, security and compliance in all aspects of data center operations
• Leadership, management, coaching, and development of Microsoft full-time employees across data centers in your Metro
• Accountable for the ongoing IT and Critical Environment (CE) support for all service lines, ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
• Responsible for planning and delivering all supporting physical infrastructure, logistics, and resources required to meet anticipated growth within your Metro
• Participate in incident management procedures relating to major incidents impacting Microsoft cloud services in your Metro. Lead incident management calls with customers and senior leadership, ensure timely resolution, conduct post-incident reviews, and implement improvement plans
• Manage the financial aspects of your metro, including developing budgets, forecasts, and managing operational and capital spend
• Oversee vendor/partner contracts and relationships, including leased-facility landlords, IT and CE service providers, and support teams
• Collaborate with global and regional management teams and contribute to improvement programs
• Lead through change by embodying the One Microsoft culture and values, bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications

• High School Diploma or equivalent AND experience in mission-critical service management (e.g., IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
• Experience leading, managing, and influencing a diverse organization of full-time employees across multiple disciplines and platforms

Background Check Requirements

Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Experience managing large-scale and complex projects/programs, especially in Critical Environment infrastructures (e.g., UPS, Generator, AHU) and physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling), with budgets over $5M
• Bachelor's Degree in relevant fields such as Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management
• Experience leading diverse, technical, and global teams
• Certifications such as ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA, ITIL v3 Foundation, MOF, PMP, CDCP

Microsoft is an equal opportunity employer. Qualified applicants will receive consideration without regard to various protected characteristics. If you need assistance or accommodations during the application process, learn more about requesting accommodations.