Night Receptionist - Soho House Amsterdam

Soho House & Co; Amsterdam; On-site; EUR 27,000 - 35,000; Full time

Benefits offered by this job

Night allowance 15%

Travel allowance > 7.5km

Soho Friends Membership with discounts

Partnership discounts (Go-Vital, One-F

Team Events

€300 bonus (gross)

Job summary

Soho House Amsterdam is seeking a Night Receptionist to ensure a smooth, safe, and welcoming experience for members and hotel guests during the night. You will check in members into the House and hotel guests into their rooms, while confidently managing overnight enquiries and situations as they arise.

In this role, you'll handle payments, balance cash at the end of your shift, and act as a calm and professional point of contact in a fast-paced environment.

Qualifications

• Previous experience in a customer service or front-of-house role.
• Comfortable multitasking, answering high-volume phone lines, and handling enquiries professionally.
• Quick learner, or experience with OpenTable, Salesforce, Google Sheets, and/or Opera.
• Strong problem-solving and conflict-resolution skills.
• Detail-oriented, articulate, and able to work calmly under pressure.
• Strong communication skills in English
• Flexible availability, including late nights and weekends

Responsibilities

• Check members into the House and hotel guests into their rooms during night shifts.
• Manage overnight enquiries and situations with calm professionalism.
• Handle payments and balance cash at the end of your shift.
• Provide a welcoming, guest-focused service throughout the night.

Skills

Customer service

Front-of-house

Multitasking

English proficiency

Problem-solving

Conflict-resolution

Calm under pressure

Attention to detail

Strong communication

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

About Us

Soho House Amsterdam is part of a global community for creative people, offering a welcoming space to work, relax, and connect. Recently awarded a Michelin Key, our House is recognized for its exceptional comfort and design. Join our team and help deliver thoughtful, high-quality experiences for our members and guests.

The Role

As a Night Receptionist at Soho House Amsterdam, you'll play a key role in ensuring a smooth, safe, and welcoming experience for our members and hotel guests during the night. You'll assist with checking members into the House and hotel guests into their rooms, while confidently managing overnight enquiries and situations as they arise. In this role, you'll handle payments, balance cash at the end of your shift, and act as a calm and professional point of contact in a fast-paced environment. With your natural hospitality, proactive mindset, and strong organisational skills, you'll help create a reassuring and seamless experience throughout the night. As part of the Soho House team, your focus will always be on delivering exceptional service—connecting with guests, solving problems efficiently, and making a real impact, even during the quieter hours.

What we’re looking for

• Previous experience in a customer service or front-of-house role
• Comfortable multitasking, answering high-volume phone lines, and handling enquiries professionally
• Quick learner, or experience with OpenTable, Salesforce, Google Sheets, and/or Opera
• Strong problem-solving and conflict-resolution skills
• Detail-oriented, articulate, and able to work calmly under pressure
• Strong communication skills in English
• Flexible availability, including late nights and weekends

Amsterdam | Night shifts, responsibility, and guest-focused service

If you thrive in independent roles, stay calm under pressure, and love delivering great hospitality around the clock, we'd love to hear from you!

Benefits

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Night allowance 15%
• Travel allowance > 7.5km
• Soho Friends Membership with discounts on F&B, rooms and Cowshed
• Partnership discounts (Go-Vital, One Fit, Swapfiets and many more)
• Team Events
• Introduce a star and you could be eligible to receive a €300 (gross) bonus