Meeting & Events Operations Supervisor

Hotelprofessionals; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Salary & holidays

Travel allowances

Employee discounts

Free parking

Meal on shift

Pension plan

Staff events

Education & training

Job summary

Park Inn by Radisson Amsterdam City West is seeking a Meeting & Events Operations Supervisor to lead the F&B and M&E teams across 21 meeting rooms, ensuring flawless service for events from mornings to evenings. You will inspire a diverse team, maintain high standards of guest satisfaction, and collaborate with management to optimize workflows.

English communication is essential; additional languages are a plus.

Responsibilities

• Coordinating and overseeing the F&B team to ensure smooth service across all F&B outlets with the focus on M&E Operations (Banqueting), during both morning and evening shifts.
• Coordinate and manage service for 21 meeting rooms, delivering exceptional experiences at every touchpoint.
• Maintaining a high level of guest service and guest satisfaction
• Ensuring all guests needs are met in the F&B Outlets by assisting your team on the floor.
• Ensure compliance with food safety regulations, hygiene standards and brand standards.
• Address guest needs and resolve complaints efficiently and professionally.
• Coordinate that meeting rooms are prepared and set up completely according to the guests needs.
• Reviewing and revising standard operating procedures (SOPs) to enhance operational efficiency.
• Collaborate with management to optimize workflow and operational efficiency.
• Foster a positive, inclusive, and high-energy work environment for all team members.
• Bringing new ideas to enhance the guest experience and improve operations

Job description

Calling all Banqueting Enthusiasts! Join Us as Meeting & Events Operations Supervisor at Park Inn by Radisson Amsterdam City West!

• Are you passionate about delivering high-quality events?
• Are you able to inspire and support a diverse team with energy and enthusiasm?
• Can you seamlessly manage 21 meeting rooms while keeping every detail in check?
• Ambitious to bring our F&B and M&E product to a next level!

If you say Yes I can! Then we want to hear from you!

Park Inn by Radisson Amsterdam City West is a vibrant, colorful hotel featuring an integrated Amsterdam Congress Center. With 476 rooms and 21 versatile meeting spaces, including a spacious ballroom that accommodates up to 700 guests in theatre style and a unique rooftop event area, we are one of the largest meeting and events hotels in Amsterdam.

Located conveniently next to Amsterdam Sloterdijk station, the hotel is easily accessible by public transport and car. Designed by the renowned Karim Rashid, the property is part of the iconic VEN complex, sharing the building with Holland Casino, LimeHome apartments, World of Karaoke, and Restaurant Azura.

Join our team and experience a workplace where fun, informality, and the rich diversity of our international teams come together every day.

What’s in it for you?

• A salary in FG 5 of the Horeca CAO;
• 25 holidays per year (based on FT employment);
• Travel expense reimbursement of €0.23 per km (max €14.63 per day)
• Free parking spots for team members;
• Delicious meal during your shift;
• 8% holiday allowance (paid yearly in May);
• Industry pension plan (PH&C);
• Access to the employee discount platform Benefits at Work which offers exceptional rates on products and services from renowned brands and popular amusement parks;
• Recommend a friend program (up to €250 per person who joins us);
• (International) training and job opportunities within the Radisson Hotel Group;
• Staff activities such as the annual staff party, summer event, Sinterklaas party, departmental outing, and many more social activities;
• After your probationary period, a 'Know Where You Work program' so you can experience a real guest experience;
• Staff discount on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends.
• 50% Discount on Food & Beverage: Enjoy half-off on dining experiences at the Radisson Blu and Park Inn by Radisson hotels throughout the Netherlands.

Essential Ingredients

• Preferably experience in a similar supervisory role in a large hotel with the ability to lead and motivate a team;
• You have a welcoming attitude are a team player and have a passion for delivering exceptional service.
• Flexibility to work varying shifts, including mornings, evenings, weekends and holidays.
• Excellent communication skills: especially in English, and a great addition if you also speak an extra language!

Responsibilities

• Coordinating and overseeing the F&B team to ensure smooth service across all F&B outlets with the focus on M&E Operations (Banqueting), during both morning and evening shifts.
• Coordinate and manage service for 21 meeting rooms, delivering exceptional experiences at every touchpoint.
• Maintaining a high level of guest service and guest satisfaction
• Ensuring all guests needs are met in the F&B Outlets by assisting your team on the floor.
• Ensure compliance with food safety regulations, hygiene standards and brand standards.
• Address guest needs and resolve complaints efficiently and professionally.
• Coordinate that meeting rooms are prepared and set up completely according to the guests needs.
• Reviewing and revising standard operating procedures (SOPs) to enhance operational efficiency.
• Collaborate with management to optimize workflow and operational efficiency.
• Foster a positive, inclusive, and high-energy work environment for all team members.
• Bringing new ideas to enhance the guest experience and improve operations

If you’re ready to be part of a dynamic team that creates unforgettable moments for our guests, then we want to hear from you! Join our team as Meeting & Events Operations Supervisor and help us create unforgettable moments for our guests every single day.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality

Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career

No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.

Experience the Team Spirit

Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition

Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.

Enjoy Global & Local Perks

No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality!

If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

We screen applications and invite candidates for interviews on a rolling basis and will close the vacancy once the ideal candidate has been identified.