Media Operations Manager

Insight TV; Amsterdam; On-site; EUR 65,000 - 95,000; Full time

Job summary

TERN seeks a Media Operations Manager in Amsterdam to lead the Media Operations team across the full media lifecycle from acquisition to distribution. You will report to the VP Technology within the Technology Department and drive continuous improvements in systems, workflows, and processes.

You will manage resource planning, performance reviews, and cross‑department collaboration to ensure timely delivery, strict QC, and adherence to specs.

Qualifications

• Experience managing a Media Operations team.
• Bachelor’s degree or Diploma in a related technical field.
• At least 3 years’ experience in a TV/Post-production environment is preferred.
• Familiar with field and outside broadcast productions.
• Knowledge of post-production workflows.
• Knowledge of HDR and associated formats is a bonus.

Responsibilities

• Subject-Matter-Expert for the business’ systems, workflows and processes.
• Provide escalated support to users.
• Lead and resource the Media Operations team to ensure availability and support.
• Coordinate with vendors for BAU communication and issues.
• Manage performance reviews and staff development.

Skills

Leadership

Communication skills

Multitasking

Attention to detail

Education

Bachelor’s degree or Diploma in a related technical field

Tools

Broadcast Management System

Media Asset Management System

Non-linear editors (NLEs)

Job description

The Media Operations Manager reports to the VP Technology and is responsible for managing the Media Operations team responsible for the entire media lifecycle from acquisition through to distribution. The Media Operations Manager is part of the Technology Department at TERN.

WHAT YOU WILL DO:

• Subject-Matter-Expert for the business’
• Responsible for the continual development and improvement of the system, workflow and processes through robust change management and in-line with the business’ needs
• Provide escalated support to users
• Main point-of-contact for BAU communication with associated vendor(s)
• Management of Media Operations teams:
• Ensure the Media Operations team are adequately resourced to ensure appropriate availability and support to businesses under the WSMG Holding
• Perform regular 1-on-1 catchups with direct-reports to ensure team health and mitigate any staffing issues that may arise
• Complete Performance Reviews with direct reports in accordance with HR procedures
• Work across departments to understand and predict Media Operations requirements
• Work with Technical Projects Managers, IT and the VP Technology to continually develop and improve media-related processes and workflows
• Ensure documentation is up to date
• Responsible for the co-ordination, QC and ingest of all RAW rushes, TX masters, localisation and associated technical deliverables into the MAM and BMS
• Liaise with our playout and content partners to ensure all material is delivered on-time. If material failed QC, make sure that replacement content is delivered or corrective action is taken.
• Media contact for content buyers to ensure that all outgests of media assets and any other required elements are delivered on-time and according to the agreed technical specifications.
• Provide technical guidance to production and outside broadcast teams to ensure appropriate tooling and workflows to deliver according to the agreed technical specifications
• Provide technical support as required

WHAT YOU NEED:

• Experience managing a Media Operations team
• Bachelor’s degree or Diploma in a related technical field
• At least 3 years’ experience in a TV/Post-production environment is a pre-requisite
• A critical eye and ear
• Extensive knowledge of media specifications and formats
• Familiar with field and outside broadcast productions
• Knowledge of post-production workflows
• Working experience with audio and video NLEs
• Knowledge and experience working with a Broadcast Management System
• Knowledge and experience working with a Media Asset Management System
• Knowledge of HDR and associated formats is a bonus
• Knowledge of linear playout and distribution
• Experience working in a 24/7 broadcast environment
• Ability to multi-task and prioritise
• Exceptional communication and interpersonal skills