Marketing Operations Team Leader

DLA Piper; Amsterdam; On-site; EUR 41,000 - 55,000; Full time

Job summary

DLA Piper is looking for a Marketing Operations Team Leader to oversee the delivery of high quality marketing support services for the GSC. The role spans communications, brand and events, pitching, and other business development activities, with responsibility for scoping work and meeting deadlines.

You will lead a large marketing team, monitor outputs, mentor staff, and ensure adherence to SLAs. The position requires strong English, Office 365, and ServiceNow skills, plus a track record in

Qualifications

• 5+ years of relevant marketing operations experience.
• Experience managing a team.
• Ability to manage cross-functional projects across geographies in a global team.

Responsibilities

• Line management including performance management and coaching for the GSC Marketing team.
• Plan and manage transitions and onboarding; ensure procedures are followed and documented.
• Monitor and improve customer satisfaction; collect and analyze feedback.
• Lead day-to-day operations and manage team workload to meet the SLA.
• Provide hands-on support in delivery of tasks within the GSC Marketing scope and escalate as needed.
• Collect, interpret and present Management Information on key performance metrics.
• Create and maintain process documentation and reports.
• Share best practices across the GSC Marketing team.

Skills

People management

Team leadership

Project management

English communication

Education

University degree in management or business

Tools

Office 365

ServiceNow

Job description

Marketing, Business Development and Communications

The Marketing Operations Team Leader will be responsible for ensuring the delivery of high quality marketing support services from DLA Piper GSC to the various marketing and business stakeholders. This will be a very busy role and will involve delivering services in a number of marketing support areas including communications, brand and design, events, pitching and other business development activities.

• Location: Warsaw, Poland

As an Marketing Operations Team Leader, the role holder will be required to scope and allocate work, manage workflow in order to achieve deadlines, monitor quality of output, mentor and coach a large team of junior and mid-level marketing personnel.

Main duties and responsibilities

As a Marketing Operations Team Leader, you will:

• Be responsible for line management (including performance management) of the GSC personnel aligned to their team This will involve recruitment, induction, training, counselling and coaching as needed, confronting any employee issues, managing corrective action process (with HR & Marketing Operations Manager consultation), supporting Marketing Operations Manager on annual salary planning process for the team
• Support Senior Marketing Operations Manager in planning and managing transition and onboarding: project management of processes and tasks transitioned to GSC: making sure all procedures and steps are followed, information gathered and documented properly, stabilise processes already established, make revisions when necessary and work on continuous improvements
• Work on customers satisfaction: monitor quality of service delivered, gathering and analyzing feedbacks
• Take the lead on day-to-day operation and management of the team workload, ensuring all tasks are delivered within deadline and in accordance with the SLA
• Provide hands-on support in the delivery of day-to-day tasks related to the areas in scope of the GSC Marketing team, be a go-to person for escalation of any task-related issues
• Collect, interpret and present Management Information relating to key performance metrics of the GSC Marketing stream
• Create and maintain process documentation and reports as required
• Share and apply best practices in all areas of delivery by the GSC Marketing team
• Ensure that all relevant company standards and guidelines are met

About you

• At least 5 years of relevant experience preferably in a marketing environment (professional services preferred)
• Experience of managing a team.
• Have the ability to manage and execute projects across functions and geographies and work within a global team structure.
• University degree, preferably in management, or other business discipline.
• Good knowledge of Office 365 tools and advanced knowledge of ServiceNow.
• Strong written and verbal English skills to ensure clear communication in a global work environment.
• Capable to communicate clearly with team members, clients and senior stakeholders, and ability to work in international diversified professional environment.
• Excellent skills in managing team operational work including problem solving, priority setting, planning, delegation, managing and evaluating work capabilities, with focus both on providing accurate and timely service to internal and external customers, and on supporting the team. Self-starter.
• Good people management and leadership skills.
• Strong interpersonal skills with the ability to exercise tact and diplomacy when dealing with fee earners (lawyers) and internal support functions.
• Experience in dealing with a demanding workload and conflicting priorities
• Experience in change management.
• Willingness to develop skills and grow within the role, at the same time to embrace change, learn new tools and processes, and adjust to evolving business needs.

About us

We're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit of innovation has transformed our delivery of legal services. With offices in the Americas, Europe, the Middle East, Africa and Asia Pacific, we deliver exceptional outcomes on cross-border projects, critical transactions and high-stakes disputes.

Where local legislation permits, we will conduct relevant pre-engagement screening checks prior to your first day.

Agile Working

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

Pre-Engagement Screening

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability, and references from previous employers.