Luxury Store Supervisor - Lead Elite Customer Experience

PVH Corporation; Roermond; On-site; EUR 21,000 - 30,000; Full time

Job summary

PVH Corp. stores are the life and soul of our business, delivering premium experiences to a discerning customer base in a fast-paced retail environment.

The Supervisor will lead by example, energize teams with our brand standards, and ensure exceptional customer service across all shifts. As part of PVH Europe, the role emphasizes adaptable leadership, training on product knowledge, and adherence to visual merchandising guidelines to maintain consistency and drive store performance in Roermond

Qualifications

• Experience in supervisory roles within premium or luxury brands.
• Proven people-management experience with conflict resolution.
• Strong communication and relationship-building abilities.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support the management team in personnel, product & merchandising functions, business processes and results.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets through motivating the team to achieve these goals.
• Foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Ensure training on product knowledge and store maintenance is delivered to all staff.
• Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions and manage store opening/closing and the sales floor.
• Build a talent pool for key positions, including possible successors.

Skills

Supervisory experience

People management

Communication skills

Team leadership

Job description

PVH Corp. stores are the life and soul of our business, delivering premium experiences to a discerning customer base in a fast-paced retail environment.

The Supervisor will lead by example, energize teams with our brand standards, and ensure exceptional customer service across all shifts. As part of PVH Europe, the role emphasizes adaptable leadership, training on product knowledge, and adherence to visual merchandising guidelines to maintain consistency and drive store performance in Roermond