Luxury Client Advisor - Elevate Relationships & Sales

Van Cleef & Arpels; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

A competitive salary, including the 13

Bonus and commission

Full reimbursement of travel costs

Job summary

Van Cleef & Arpels in Amsterdam seeks a Client Advisor to be the voice of the Maison, advising clients via phone and online channels while building lasting relationships and driving sales.

You will share expert knowledge on our products and events, deliver exceptional service, manage client portfolios, handle inquiries across calls, e-mails and social media, and work with Boutique teams to ensure a seamless luxury experience. French language fluency is essential; additional languages are a plus.

Qualifications

• Customer-focused service mindset.
• Strong selling and influencing abilities.
• Proficient in handling inquiries via multiple channels.

Responsibilities

• Drive sales through professional and courteous client interactions meeting targets
• Be a role model regarding the Maison selling ceremony
• Handle & solve issues related to clients
• Handle all inbound calls, e-mails & social media messages and greet all clients in a timely, professional and engaging manner
• Actively develop outbound clienteling actions to enhance your client portfolio
• Process orders initiated by phone; data entry in CRC systems
• Consistently seek new product knowledge to act as an expert for the Maison
• Display strong selling and negotiating skills; overcome objections and close sales
• Follow-up client satisfaction barometer KPIs and respond to feedback

Skills

Customer service

Sales skills

Communication skills

Computer literacy

Typing 50 wpm

French native

Multilingual

Job description

Van Cleef & Arpels in Amsterdam seeks a Client Advisor to be the voice of the Maison, advising clients via phone and online channels while building lasting relationships and driving sales.

You will share expert knowledge on our products and events, deliver exceptional service, manage client portfolios, handle inquiries across calls, e-mails and social media, and work with Boutique teams to ensure a seamless luxury experience. French language fluency is essential; additional languages are a plus.