Loyalty Product Manager — Hybrid, Lead Digital Loyalty Experience

Albert Heijn; Zaandam; Hybrid; EUR 80,000 - 90,000; Full time

Benefits offered by this job

Salary €80-90K + holiday pay

Performance bonuses

Pension plan

Vacation days 20 + 12.5 flex

Travel card or NS travel card

Laptop & smartphone

Job summary

Ahold Delhaize is seeking a Product Manager – Loyalty to shape the digital loyalty experience across its European brands. You will lead a cross-functional team using agile methods, translating customer and business needs into clear product requirements and a prioritized backlog.

You will partner with business, IT, and regional teams to deliver high-quality digital products while balancing value, feasibility and compliance. Hybrid work in Zaandam, NL is offered.

Qualifications

• Bachelor’s degree in Design, Technology, Business Studies, or related field; at least 5 years in digital product environments.
• Proven product management experience defining vision, strategy and roadmaps; loyalty/B2C experience is a plus.
• Strong data/analytics focus to improve products and customer experiences.
• Hands-on Agile/Scrum experience, ideally in scaled environments.
• Strong stakeholder management to align multiple brands and teams around priorities.
• Excellent English communication, written and verbal.

Responsibilities

• Own the loyalty digital experience across app, web and kiosk for multiple brands.
• Define and connect loyalty vision to department strategy and brand roadmaps.
• Create a clear prioritized feature backlog balancing customer impact and business value.
• Lead cross-functional teams and maintain clear priorities and collaboration.
• Drive delivery, launches and ongoing product lifecycle with quality, privacy and security in mind.
• Collaborate with architecture, design, data and development teams to bring high-quality digital products to market.

Skills

Product management

Data analytics

Agile/Scrum

Stakeholder management

English proficiency

Strategic thinking

Prioritization

Education

Bachelor’s degree in Design, Technology, Business Studies, or related field

Job description

Ahold Delhaize is seeking a Product Manager – Loyalty to shape the digital loyalty experience across its European brands. You will lead a cross-functional team using agile methods, translating customer and business needs into clear product requirements and a prioritized backlog.

You will partner with business, IT, and regional teams to deliver high-quality digital products while balancing value, feasibility and compliance. Hybrid work in Zaandam, NL is offered.