Logistics Customer Experience Specialist

Rhenus SE & Co. KG; Tilburg; On-site; EUR 30,000 - 38,000; Full time

Job summary

Rhenus SE & Co. KG in Tilburg, the Netherlands, is seeking a customer-focused service agent to support logistics operations. You balance customer needs with operational possibilities, maintain an overview in a fast-moving environment, and take responsibility for your own workload.

With an emphasis on planning, independence and clear communication, you will translate customer requests into concrete actions, safeguard service levels and contribute to a reliable customer experience.

Qualifications

• HBO level thinking, not strictly required
• 1–3 years of relevant experience in Customer Service within logistics, warehousing or similar operations
• Customer-oriented background with knowledge of logistics admin processes and systems
• Strong planning capabilities including time management, prioritising, and workload organisation
• Ability to work independently, communicate clearly and take timely action when risks or deviations arise
• Improvement mindset and ability to translate customer needs and signals into concrete actions

Skills

Customer focus

Planning

Independence

Communication

Problem solving

Education

HBO level

Job description

Rhenus SE & Co. KG in Tilburg, the Netherlands, is seeking a customer-focused service agent to support logistics operations. You balance customer needs with operational possibilities, maintain an overview in a fast-moving environment, and take responsibility for your own workload.

With an emphasis on planning, independence and clear communication, you will translate customer requests into concrete actions, safeguard service levels and contribute to a reliable customer experience.