Learning & Knowledge specialist *33782-1

Harvey Nash NL; Amsterdam; On-site; EUR 55,000 - 70,000; Full time

Job summary

KPN zoekt via Harvey Nash een Learning & Knowledge Specialist voor Amsterdam. Je ontwikkelt en beheert een centrale kennisbasis zodat data-teams het platform en de bijbehorende werkwijzen snel begrijpen en toepassen.

Je vertaalt complexe technische concepten naar toegankelijke leerinhoud, bouw onboarding-journeys en faciliteren kennisdeling. Ervaring met Confluence, SharePoint en digitale leerplatforms is gewenst.

Qualifications

• Ervaring met kennisbeheer, leermesign en organisatorische enablement.
• In staat om gestructureerde knowledge bases en aantrekkelijke leermaterialen te ontwikkelen.
• Sterke communicatieve vaardigheden en vermogen om complexe onderwerpen te vertalen.
• Begrip van data management, data platforms en, bij voorkeur, data mesh-concepten zoals data ownership en governance.
• Ervaring in technologische transformatie of grootschalige veranderprogramma's.

Responsibilities

• Bouw en onderhoud van een gestructureerde knowledge base met data-architectuur en standaarden.
• Ontwikkel onboardingtrajecten, leerpaden en praktische handleidingen voor data teams.
• Verduidelijk het operatiemodel door data mesh-principes en governance-uitwerking.
• Faciliteer kennisdeling en verzamel best practices en lessen.
• Zorg voor doorlopende vernieuwing van leerinhoud op basis van feedback en adoptie.

Skills

Kennisbeheer

Leerontwerp

Technische documentatie

Stakeholdermanagement

Communicatie

Tools

Confluence

SharePoint

Leerplatforms

Job description

Voor onze eindklant KPN is Harvey Nash op zoek Learning & Knowledge specialist *33782-1
Startdatum: Z.S.M.
Einddatum: 31-1-2027
Locatie: Amsterdam
Aantal uren per week: 37 uur
Reageren kan tot: 13-11 voor 09:00 uur (*Deze vacature kan mogelijk eerder sluiten bij het vinden van een passende kandidaat)

Role purpose

As part of a big data mesh transformation program, we are introducing a new data platform and a new data operating model. We are looking for a Learning & Knowledge Specialist to develop and manage a central knowledge base that enables data teams across the organisation to understand, adopt and effectively work with the new platform and ways of working.
You will translate complex technical concepts, processes and organisational changes into accessible, practical knowledge and learning materials, ensuring teams have the guidance and capabilities they need to become self-sufficient.

Key responsibilities

• Build the knowledge base: Develop and maintain a structured, accessible knowledge repository covering the data platform, architecture, standards, processes, roles and responsibilities.
• Develop onboarding journeys: Create role-based onboarding materials, learning paths, tutorials, how-to guides, FAQs and practical playbooks for data teams.
• Explain the new operating model: Translate data mesh principles, data ownership, data product management, governance and collaboration models into clear, actionable guidance.
• Enable knowledge sharing: Facilitate knowledge-sharing sessions, capture best practices and lessons learned, and connect experts across the data community.
• Drive continuous improvement: Keep knowledge resources up to date, identify knowledge gaps and improve learning materials based on feedback and adoption needs.

Experience and skills

• Experience in knowledge management, learning design, technical documentation or organisational enablement.
• Proven ability to develop structured knowledge bases and engaging learning materials.
• Strong communication skills and the ability to translate complex topics into clear, practical guidance.
• Understanding of data management, data platforms and preferably data mesh concepts, including data products, data ownership and data governance.
• Experience working in technology transformation or large-scale organisational change programmes.
• Familiarity with tools such as Confluence, SharePoint and digital learning platforms.
• Strong stakeholder management skills and the ability to work with technical experts and business teams.

What success looks like

• A comprehensive, accessible and well-maintained knowledge base and training material repository.
• Clear onboarding and learning journeys for different data roles.
• Improved understanding of the new platform, operating model and associated responsibilities.
• Data teams becoming increasingly self-sufficient in adopting and using the new platform.
• A sustainable culture of knowledge sharing and continuous learning across the data community.

Your ultimate goal is to make knowledge accessible, accelerate onboarding and enable data teams to confidently embrace the new data platform and operating model.

Graag hierbij het volgende toevoegen

• Eerst mogelijke startdatum
• Beschikbaarheid in uren per week
• Tarief all-in (incl. reis- en/of verblijfkosten, excl btw)
• Vakantieplanning binnen de komende 3 maanden
• Woonplaats
• Geboortedatum kandidaat
• Emailadres kandidaat
• Dienstverband
• Motivatie