Learning & Development Lead

Primark; Rotterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Primark is seeking an experienced L&D Lead for G&A, Benelux & France to drive regional learning strategy and partner with senior stakeholders across multiple markets. You will lead a team of L&D professionals, embed global frameworks locally, and ensure programmes meet local requirements and business needs.

You will work with global CoE, adjust learning subsidies where applicable, and continuously improve learning initiatives using data-driven insights.

Qualifications

• 10+ years in L&D and talent development-focused roles.
• 5+ years leading geographically dispersed L&D teams across regions.
• Experience working in a matrixed environment with CoEs and cross-functional partners.

Responsibilities

• Acts as a strategic L&D partner to senior business and P&C stakeholders.
• Localises global L&D strategies for Benelux & France in line with local requirements.
• Oversees performance and delivery of L&D initiatives across multiple countries.
• Leads and develops a region-specific L&D strategy and team.
• Leverages in-country subsidies and government grants for learning initiatives.
• Measures effectiveness of programmes using data and insights.
• Facilitates learning sessions and workshops for senior stakeholders.
• Keeps up-to-date with industry best practices in L&D/technology.
• Contributes to global CoE feedback and programme improvements.
• Part of Leadership Team shaping the global learning strategy for 76k colleagues.

Skills

L&D leadership

Stakeholder management

Training delivery

Cross-cultural

Change management

Project management

English proficiency

Education

Relevant degree in psychology or HR or L&D

Tools

LMS platforms

MS Office

Job description

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

What You’ll Do as an L&D Lead for G&A, Benelux & France

• Acts as a strategic L&D partner to senior business and P&C stakeholders, supporting organisational growth and performance and talent pipelining.
• Partners closely with the Head of Leadership, Talent Development & Culture, other L&D Leads, the global CoE team, and cross-functional stakeholders to embed and localise global L&D strategies and frameworks across all supported markets, ensuring alignment with local market conditions, legal requirements, cultural nuances, and business needs.
• Accountable for the performance, delivery, and continuous improvement of all L&D initiatives across a portfolio of countries, ensuring alignment with global L&D strategy, operational standards, and business priorities.
• Oversees the development of region-specific L&D strategies where applicable.
• Leads and develops a team of L&D professionals - ensuring they are equipped with the necessary skills, tools, and resources to deliver engaging and effective L&D initiatives.
• Ensures we understand, leverage, and maximise the use of in-country learning subsidies and government grants.
• Evaluates the effectiveness of L&D programmes and drives continuous improvement across all learning initiatives based on data and insight.
• Facilitates learning sessions, workshops, and other events for senior stakeholder groups, using a variety of engaging and interactive methods.
• Stays up to date with industry best practices to ensure Primark remains up to date with L&D innovation, technologies, and future trends.
• Provides regular feedback, data, and insight to global CoE teams to ensure global products and programmes are fully fit for purpose.
• Proactively builds the profile and credibility of L&D across the business, ensuring stakeholders understand the strategic value and capabilities of the function.
• Forms a key part of the Leadership, Talent Development & Culture LT (Leadership Team) – shaping and delivering the global learning strategy for 76k colleagues worldwide.

What You’ll Bring

• Strong domain expertise with 10+ years’ experience in L&D and talent development focused roles, supported by a relevant degree or qualification in psychology, HR, L&D, or a related field.
• 5+ years’ experience leading geographically dispersed L&D teams across multiple regions or countries, including leadership, coaching and the development of experienced managers and operational teams.
• Strong experience working within a matrixed environment, partnering effectively with CoEs, Employer Brand, and broader P&C teams.
• Experience working with and through global teams and understanding cultural sensitivities and in-country legislations.
• Significant experience with a variety of training delivery methods, including in-person, virtual, and hybrid learning.
• Excellent communication, presentation, and facilitation skills, with the ability to engage diverse audiences.
• Strong stakeholder management and influencing capability, with experience partnering with senior business leaders across multiple functions and geographies.
• Able to manage timely delivery of strategic initiatives in a challenging environment, and able to deal with rapid change, complexity and ambiguity.
• Working proficiency in English.

Nice to have:

• Experience within retail, hospitality or other large-scale operational environments.
• Insights Discovery accredited and proficient in other psychometric tools.
• Working proficiency in 1+ European languages.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

We are Caring, Dynamic and Together in everything we do.