Lead Specialist HR Operations, Benefits Admin

Stryker; Amsterdam; On-site; EUR 56,000 - 105,000; Full time

Job summary

Stryker is seeking a Lead, Benefits Administration EMEA to drive critical projects and optimize processes across the EMEA region. You will partner with HR, Finance and external providers to deliver high-quality service and implement system improvements.

You will lead cross-border benefits administration, support mergers and acquisitions, and mentor the team to strengthen operational expertise. English fluency required.

Qualifications

• Bachelor’s degree in Business Administration, HR, or related field.
• Minimum 4 years in international HR environment.
• Experience in benefits administration within the EMEA region.
• Experience with Workday.
• Advanced Excel skills.
• Knowledge of EMEA benefits regulations and compliance.
• Fluent English language proficiency.

Responsibilities

• Lead benefits administration activities across the EMEA region, ensuring service level agreements are consistently achieved.
• Manage business-critical projects, including mergers and acquisitions support, process transitions, and continuous improvement initiatives.
• Investigate, escalate, and resolve issues to maintain high-quality service delivery.
• Partner with Human Resources systems teams to identify and implement process enhancements and system improvements.
• Support testing, validation, and deployment of new system functionality to improve operational effectiveness.
• Analyse benefits data, trends, and employee enquiries to identify improvement opportunities and develop actionable recommendations.
• Develop, maintain, and standardise end-to-end benefits administration processes, knowledge articles, FAQs, and troubleshooting documentation.
• Provide onboarding, training, and ongoing guidance to team members to strengthen operational expertise and service delivery capabilities.

Skills

Benefits administration

Process improvement

Project management

Excel

English (Fluent)

German

French

Education

Bachelor’s degree in Business Administration, HR, or related field

Tools

Workday

ServiceNow

Job description

About The Role

Join a team that helps deliver an exceptional employee experience across the EMEA region through effective benefits administration and continuous improvement. As Lead, Benefits Administration EMEA, you will drive critical projects, optimise processes, and ensure high-quality service delivery while partnering with stakeholders across Human Resources, Finance, and external providers.

What You Will Do

• Lead benefits administration activities across the EMEA region, ensuring service level agreements are consistently achieved.
• Manage business-critical projects, including mergers and acquisitions support, process transitions, and continuous improvement initiatives.
• Investigate, escal?
• Partner with Human Resources systems teams to identify and implement process enhancements and system improvements.
• Support testing, validation, and deployment of new system functionality to improve operational effectiveness.
• Analyse benefits data, trends, and employee enquiries to identify improvement opportunities and develop actionable recommendations.
• Develop, maintain, and standardise end-to-end benefits administration processes, knowledge articles, FAQs, and troubleshooting documentation.
• Provide onboarding, training, and ongoing guidance to team members to strengthen operational expertise and service delivery capabilities.

Required Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field, or equivalent relevant professional experience.
• Minimum 4 years of experience in an international Human Resources environment.
• Experience managing employee benefits administration within the EMEA region.
• Experience in process improvement and project management.
• Experience using Workday.
• Advanced Excel user.
• Demonstrated knowledge of EMEA benefits regulations and compliance requirements.
• Fluent English language proficiency.

Preferred Qualifications

• Proficiency in German, French or an additional European language.
• Experience using ServiceNow.

Additional Information

• This role supports employee benefits administration across multiple countries within the EMEA region.
• Regular collaboration with internal stakeholders, external benefits providers, and cross-functional teams is required.
• Participation in regional and global projects, including business transitions and acquisitions, may be required.

Netherlands Pay Ranges

• Netherlands: €56.300 - €104.500 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.