Lead Solution Success Manager (Platform & Emerging)

Jobtailor; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking an experienced, customer-facing technical leader to drive strategic solution alignment and governance across enterprise accounts.

You will translate platform capabilities into tangible business outcomes, design scalable enablement programs, collaborate with Product and Engineering, and influence the product roadmap while delivering training to the Customer Success team.

Qualifications

• Undergraduate degree or equivalent experience in a technical, business, or related field.

Responsibilities

• Drive Strategic Solution Alignment & Governance.
• Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
• Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
• Help evolve and refine internal Solution Success operating model by continuously utilizing, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
• Lead Scalability & Digital Transformation.
• Design and deliver one-to-many enablement programs - such as expert-led office hours, specialised webinars, and targeted content to address customer needs at scale.
• Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
• Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
• Influence the Product Roadmap & Enablement.
• Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
• Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
• Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.

Education

Undergraduate degree or equivalent experience

Job description

Responsibilities

• Drive Strategic Solution Alignment & Governance
• Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
• Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
• Help evolve and refine internal Solution Success operating model by continuously utilizing, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
• Lead Scalability & Digital Transformation
• Design and deliver one-to-many enablement programs - such as expert-led office hours, specialised webinars, and targeted content to address customer needs at scale.
• Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
• Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
• Influence the Product Roadmap & Enablement
• Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
• Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
• Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.

Requirements

• Undergraduate degree or equivalent experience in a technical, business, or related field.
• 6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager).
• Track record of creating and delivering technical training content.

Core Competencies

Demonstrates expertise in driving strategic solution alignment and governance, with a focus on translating technical solutions into business outcomes. Proven ability to design and deliver scalable enablement programs while collaborating with product teams to influence roadmaps and enhance user experiences.