Key Account Manager (fluent Polish/English)

EPEX SPOT; Amsterdam; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid Working Conditions

Training Opportunities

Career Path

Internal Mobility

Leadership Journey

Job summary

A leading energy market exchange is seeking a Key Account Manager to oversee client relationships and drive sales growth particularly in Poland and Eastern Europe. The role involves managing key accounts, leveraging market analysis to identify new business opportunities, and enhancing customer experiences. Required qualifications include a Bachelor’s degree and proven sales experience, with fluency in Polish and English needed. Join a dynamic team committed to shaping the energy market while enjoying flexible working conditions and growth opportunities.

Qualifications

• Minimum of 2 years experience in energy or financial industry.
• Fluent in Polish and English; advanced German appreciated.

Responsibilities

• Manage key accounts and ensure client retention.
• Drive sales targets while expanding the market.
• Identify new business opportunities through market analysis.
• Support internal projects for customer experience enhancement.
• Organize customer events for engagement and presentations.

Skills

Sales and Key Account Management

Client Relationship Management

Project Management

Customer and Result-Oriented

Strong Communication

Negotiation Skills

Self-Motivation

Relationship Building

Teamwork and Collaboration

Education

Bachelor’s degree in economics/energy/engineering

Deep understanding of energy markets

Job description

Job Summary

Join the EPEX SPOT Team: Innovate, Collaborate, Thrive

As a Key Account Manager at EPEX SPOT SE, you will play a strategic role in implementing sales strategies designed to achieve high customer satisfaction. Reporting to the Head of Sales - Central and Eastern Europe, you will be the primary point of contact for clients and prospects, managing a diverse portfolio of key accounts and fostering trustful relationships. Your primary focus will be on Poland and Eastern Europe, which is a dynamic market where you will work to develop new key accounts and maintain existing ones. The additional geographical scope would be adjusted according to the candidate’s profile.

Key Responsibilities

1. Client Relationship Management and Retention:
   • Sustain, strengthen, and broaden relationships with existing clients, acting as the primary contact point.
   • Drive client retention, ensure high satisfaction levels, and conduct regular business reviews.
2. Sales Objectives and Market Expansion:
   • Attain sales targets amidst increased competition, identifying and securing new key accounts in Poland and Eastern Europe.
   • Assist in developing new customer areas and services within the energy industry, generating revenue from new segments.
3. Market Analysis and Opportunity Identification:
   • Conduct market analysis to identify and develop strategies for new business opportunities.
   • Collaborate with marketing and other departments to align sales goals and maximize client value.
4. Internal Projects and Product/Service Improvements:
   • Support and contribute to projects to enhance customer experience.
   • Ensure a constant improvement of our services and products, for an enhanced trading experience for our members.
5. Customer Engagement and Presentations:
   • Organize and participate in customer events to foster engagement and relationship building.
   • Prepare and deliver compelling client presentations, developing tailored templates and enhancing team presentation skills.
6. Work Organization:
   • Preferably based in Germany, though other EPEX locations may be considered.
   • The role requires business trips for client meetings and events across Europe.

Key Requirements

• Hard Skills:
  • Sales and Key Account Management: Proven experience in managing key accounts and achieving sales targets within a competitive environment.
  • Client Relationship Management: Expertise in sustaining and strengthening client relationships, driving client retention, and managing fee renewals.
  • Project Management: Ability to support and contribute to internal projects, including collaboration with other EEX Group entities and other departments.
• Soft Skills:
  • Customer and Result-Oriented: Strong focus on customer satisfaction and a drive to achieve sales targets.
  • Strong communication, presentation, and negotiation skills.
  • Self-Motivation and Work Principles: Highly self-motivated, entrepreneurial spirit, and organizational skills.
  • Relationship Building: Ability to develop strong relationships with external and internal stakeholders.
  • Teamwork and Collaboration: A team player who can also work independently, demonstrating effective prioritization and cross-team collaboration skills.
• Education and Experience:
• Bachelor’s degree in economics/energy/engineering, customer relations, business school, or equivalent.
• Deep understanding of energy markets, industry dynamics, and energy trading.
• Minimum of 2 years of working experience in the energy or financial industry.
• Language Skills:
  • Fluent in Polish and English
  • Advanced level in German would be very much appreciated

Who Are We?

The European Power Exchange EPEX SPOT SE operates physical short-term electricity markets in 16 countries: Central Western Europe, Switzerland, the United Kingdom, the Nordics, the Baltics and Poland. The heart of our business is to bring together electricity supply and demand across Europe. EPEX SPOT plays a pivotal role in the energy sector. We help ensure that the market price of electricity remains accurate 24 hours a day, 365 days a year by offering our members the right products for power trading. Striving for a well-functioning Internal Energy Market, EPEX SPOT shares its expertise with partners across the European continent and beyond. Over 450 companies have traded 915 TWh (over 30 b€ worth) of electricity on EPEX in 2025.

EPEX SPOT is a dynamic and fast-paced company that operates in a constantly moving landscape of the energy transition and the FinTech industries. We shape the future of the European power market by supporting decarbonisation, decentralisation, and digitalisation. Innovation is our tool to contribute, every day, to a more sustainable society and to facilitate the energy transition.

At EPEX SPOT, we believe in fostering a vibrant and inclusive culture where every team member can thrive. Our core values— trustful teams, innovation & agility, and customer centricity— are the foundation of everything we do. Diversity is the cornerstone of our way of working, reflected in how we face challenges and work together as unique individuals to build a stronger organization.

Our DNA is embedded in continuous improvement via constructive feedback, collaboration among colleagues, and transparency culture. We believe in true leadership, supporting our vision towards the energy transition, as well as the development of our People.

At EPEX SPOT, you will be part of a passionate, talented, and international team dedicated to shaping the future of the European power market. Our offices and inclusive workplaces throughout Europe celebrate diversity and support our employees to unfold their full potential. We are proud of our commitment to gender equality, demonstrated by our strong performance in the Gender Equality Index. Our HR strategy focuses on our People and Organization, enhancing both motivation and employability, while equally developing individuals’ skills.

Join us at EPEX SPOT and become part of a forward-thinking company where your contributions will make a significant impact, for the energy transition as well as for your career! Discover more about us and explore career opportunities at https://www.epexspot.com/en

Benefits of working with us

• Hybrid Working Conditions: We offer you the flexibility of working from home or other EPEX locations for the best possible work-life balance. You can work up to 40 days per year from select countries in Europe.
• Training Opportunities: We invest in your continuous development with a dedicated annual training budget to enhance your skills through various upskilling programs and initiatives.
• Career Path: We support your career aspirations with clear pathways for advancement within the company and the EEX Group.
• Internal Mobility: We offer and support the possibility to explore new roles within the company to expand your skills and experience.
• Leadership Journey: We promote a culture of recognition and reward with the EPEX SPOT leadership journey that encourages everyone’s progression and development.