Key Account Manager

Jobtailor; Tilburg; On-site; EUR 45,000 - 65,000; Full time

Job summary

Jobtailor in the Netherlands is seeking an experienced account manager to develop key local customers and position DSV as a strong logistics partner.

You will manage and expand relationships, translate customer needs into concrete improvements, and monitor commercial agreements to sustain long-term partnerships. Fluency in Dutch and English is required, with a structured, results-driven approach to grow opportunities in transport and logistics.

Qualifications

• Proven experience in account management, preferably within transport, logistics or supply chain.
• Strong relationship-building and commercial skills, enabling you to professionally manage and further develop long-term customer relationships.
• Ability to translate customer needs, market developments and logistics challenges into concrete improvements and growth opportunities.
• Structured and results-driven approach, ensuring that agreements, actions and commercial opportunities are followed up carefully.
• Confidence and subject matter expertise to act as a sparring partner for customers.
• Fluency in both Dutch and English, spoken and written.

Responsibilities

• Developing our key local customers and positioning DSV as a strong, strategic logistics partner
• Managing, structuring and further developing relationships with key local customers
• Sharing relevant market insights, advising customers on opportunities to make their supply chains more efficient and reliable
• Monitoring commercial agreements, customer satisfaction and the continuity of the partnership
• Further developing existing customer relationships by identifying and following up growth and optimisation opportunities at an early stage

Skills

Account management

Relationship building

Commercial acumen

Strategic thinking

Dutch & English fluency

Job description

Responsibilities

• developing our key local customers and positioning DSV as a strong, strategic logistics partner
• managing, structuring and further developing relationships with key local customers
• sharing relevant market insights, advising customers on opportunities to make their supply chains more efficient and reliable
• monitoring commercial agreements, customer satisfaction and the continuity of the partnership
• further developing existing customer relationships by identifying and following up growth and optimisation opportunities at an early stage

Requirements

• proven experience in account management, preferably within transport, logistics or supply chain
• strong relationship-building and commercial skills, enabling you to professionally manage and further develop long-term customer relationships
• the ability to translate customer needs, market developments and logistics challenges into concrete improvements and growth opportunities
• a structured and results-driven approach, ensuring that agreements, actions and commercial opportunities are followed up carefully
• the confidence and subject matter expertise to act as a sparring partner for customers
• fluency in both Dutch and English, spoken and written.

Core Competencies

Demonstrates expertise in account management within the transport, logistics, or supply chain sectors, focusing on relationship-building and optimizing customer satisfaction. Proficient in identifying growth opportunities and translating customer needs into actionable improvements.